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IT Support Technician

Posted on Jul 12, 2019 by CV-Library

Lincoln, Lincolnshire, United Kingdom
Information Technology
Immediate Start
£20k - £22k Annual
Position: IT Support Technician




Hours:Monday to Friday: 9.00am to 5.00pm

Our client provides staffing for one of the UK's largest supplement companies. They accept orders over the telephone, by post and through their website and online marketplaces. Due to continued growth, an opportunity has become available for an IT Support Technician to join the team.

As the ideal candidate, you will be an ambitious person, willing to work your way up in an IT Support environment. Your main responsibilities will be to provide Desktop Support and Server Administration within a Customer Service Centre environment. You will possess good hands-on technical skills covering business desktop computing and server administration with an understanding of TCP/IP networking and telecoms.


*Experience in an IT support environment including first line;

*Ability to support a wide range of desktop applications across Windows and Mac,

primarily Microsoft products;

*Experience of MS server 2012 administration (Active Directory, group policies, roaming

profiles, DHCP, DNS, DFS);

*Knowledge of networking equipment (e.g. firewalls, switches, structured cabling, patch

panels and an understanding of TCP/IP principles);

*Ability to troubleshoot and maintain hardware across a variety of workstations;

*Understanding of security principles within an office IT environment;

*An understanding of VoIP system administration;


*Day to day support of the office IT and VoIP systems;

*Support and maintenance of servers and infrastructure to ensure they work effectively

across the business;

*Provide IT helpdesk support:

oSetting up new users

oMoving and setting up workstations, including cabling

oPassword resets and account unlocking (through Active Directory)

oSetting up and installing IT equipment in the office

oTroubleshooting system issues and resolving walk-in IT queries

*Maintaining antivirus (ESET) and software security;

*Monitoring backup schedules and coordinate daily back up routines both locally and to

Amazon S3;

*Ensure high availability of all IT systems and infrastructure;

*Windows updates and application updates;

*Occasional out-of-hours support;

*Maintaining a disaster recovery plan and ensuring business continuity with the

available resources;

*Ensuring system and policy changes are fully documented and kept up to date;

*Facilities management and building support where required;

*Ad hoc IT related tasks

Reference: 210408662

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