IT Support Engineer - 2nd Line
Posted on Jul 13, 2019 by CV-Library
This role will also include IT project work which will allow you to work with senior members of the team carrying out anything from maintenance, upgrades on hardware and software all the way through to full site infrastructure installs.
My client is offering paid overtime, 25 days holiday plus bank holidays, pension, career progression, training on the latest hardware and software tech (Cloud included), paid for MS certifications, relaxed working environment and pool cars if required to travel.
Ability to diagnose and resolve support queries
Use various resources, including other members of the team, to resolve issues efficiently
Create documentation and guides, including new articles for the team knowledgebase
Troubleshoot technical issues in a methodical and dynamic manner
Resolve or escalate problems and service requests according to established procedures
Work proactively to ensure prompt resolution of support cases and the highest possible levels of customer satisfaction.
Raise, update and close calls on service desk support system.
Knowing when to escalate tickets to the appropriate resources and likewise provide assistance to other members of the teamSkills required
Experience with various versions of Windows (7, 8, 10, server 2008 R2, 2012)
Basic Windows Server Environment experience involving administration, troubleshooting, maintenance and backup/restore
Active Directory including Security groups, user creation and administration
Group Policy creation, amendments and troubleshooting
DNS both internal/external and web based
DHCP (server and router based)
Office 365 and Microsoft exchange setup, administration and troubleshooting
Router setup and troubleshooting
Mobile Device Management / administration
Hardware troubleshooting and maintenance
Antivirus and malware protection
Basic networking experienceSuitable candidates will be contacted within 48 hours of applying
£20k - £35k Annual
£150 - £200 Daily
£0 - £28k Annual
£22k - £28k Annual