This Job Vacancy has Expired!

Operation Manager

Posted on Jul 17, 2019 by CV-Library

Dublin, City of Dublin, United Kingdom
Sales
Immediate Start
£64.2k - £82.5k Annual
Full-Time
Operation Manager

Responsibilities :

Responsibility for maintaining and developing key client relationships

Responsibility and ownership for the delivery of service and service metrics to client

Responsible for supporting quality programs

Responsible for embedding new processes and workflows into the team

Drive continuous improvement and value add initiatives

Responsibility for meeting the obligations established within the contract

Responsibility for assessing and implementing change, strategic directions

Ensure process documentation complete and robust

Coaching, developing and managing team members

Ownership of serious issue resolution and escalation management

Allocating resources and responsibilities across the team to deliver business results and develop team members

Responsibility for team members’ formal evaluation processes including career development, salary review and performance management

Required Skills and Experience

Minimum 4+ years’ plus experience managing teams in an outsourced / operations environment with multilingual teams

Management of large teams (upward of 50 people)

Multi party management i.e. subcontractors, client, other vendors etc.

Demonstration of ability to meet SLA’s / metrics

Revenue / financial management

Strong organisational, multi-tasking, and time-management skills

Strong Communication skills

Excellent negotiation, influence, mediation and conflict management skills

Excellent business acumen

Creativity – focused on cost reduction/ service improvement opportunities

Change Management experience

Ability to work in a process-driven high demand environment

Service focused with ability to meet targets on a continuing basis

Ability to be flexible and work analytically in a problem-solving environment

Excellent communication (written and oral) and interpersonal skills

Strong supervisory, coaching and project management skills

Ability to manage multiple simultaneous activities across different business activities.

Delivery focus

Proven focus on Continuous improvement and adding value to clients

Proven experience managing matters involving sensitive and challenging user-generated content with good judgment, discretion and sensitivity.

Fluent level English

Salary: 70-90K p/year DOE

Permanent

Reference: 210426353

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