Programme Delivery Manager
Posted on Jul 17, 2019 by CV-Library
We are looking for a Programme Delivery Manager to manage the scoping and delivery of IT and Service Improvement projects to transform the way in which PCSE serves our customers and improve our business. Leading a team of project and programme managers and driving change across our IT & Operations via a matrix management structure, the role will be ultimately accountable for delivering the specified changes into 'business as usual' running.
You will deliver the IT and Service Improvement elements of the overarching integrated plan for PCSE, ensuring that the scope aligns with the business requirements and strategic objectives. As well as manage relationships with internal and external customer stakeholders, ensuring that the projects prepare and execute a readiness strategy and plan to enable a successful release into production running.
You will lead a team of 8-10 Project and Programme management resources, holding them accountable for delivering projects on time and identifying interventions to mitigate risks. A Senior Programme Delivery Manager oversees the wider PCSE Integrated Plan; you will work with the Senior Programme Delivery Manager to ensure resource contentions are addressed and that consistent standards are applied across the entire business. Reporting will be facilitated by the Programme Management Office.
What you will do:
Set objectives and manage the performance of a set of Project and Programme Management resources, to inspire and recognise excellent delivery
Lead review of key deliverables with client stakeholders and senior management decision-makers and coach more junior members of the team to develop and deploy these skills
Manage the projects in the IT and Service Improvement programme through a structured phased life-cycle to successful delivery to achieve the desired outcomes in 'business as usual' operations
Hold accountability for delivering the interventions required to achieve the IT & Service Improvement elements of the PCSE Integrated Plan, comprising technical and non-technical activities within PCSE and across partner delivery organisations
Embed the delivery standards and controls, as outlined by the Senior Programme Delivery Manager, for excellent delivery of projects, managing risks, resources, deliverables and stakeholders to achieve the required business outcomes
Deliver specified client-funded change requests where required, to agreed quality standards and reporting progress to client and partner stakeholder governance forums
Forecast and report on use of resources and costs in the IT & Service Improvement programme on a regular (monthly) Your experience will include:
Proven Programme Management experience
Experience of managing business change and IT Projects
Achieving full business improvement outcomes and realising the business benefits of IT-enabled business change
Experience of prioritising a portfolio of work according to a set of business benefit types and parameters
Managing large and challenging client stakeholders
Matrix management of stakeholders across a range of disciplines (communications, IT, testing, data, PMO, finance)
Experience of managing Project Managers and Programme Managers to set standards and inspire an excellent and consistent quality of delivery
Owning the governance and reporting to a client for a specific programme
Management of professional analytical staff
Strong customer facing skills
Excellent oral and written communication skills
Strong organisational, time management and leadership skillsAbout Capita Government Services- PCSE
At Primary Care Support England (PCSE), part of Capita plc, we're committed to providing services that underpin the NHS in delivering high quality primary care services for patients. Whether it's managing supplies and market entry applications or moving medical records and processing payments, we deliver key administrative and payment support for GP's, dentists, pharmacies and opticians
PCSE are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions
What's in it for you?
At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do.
As well as a generous basic salary, we also give you holidays, company matched pension scheme and access to a variety of voluntary benefit options.
You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless.
What we hope you will do next
Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply - you can contact Catherine at (phone number removed) or at (url removed) for guidance.
Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership