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Service Delivery Manager

Posted on Jul 17, 2019 by CV-Library

Greater London, United Kingdom
IT
Immediate Start
£35k - £40k Annual
Full-Time
An excellent opportunity for a Service Delivery Manager to join a small but fast growing network reseller based in the centre of London.

You'll work closely with customers of all sizes - from large Government and commercial businesses through to SME - and your focus will be to monitor, improve and manage the quality of support provided at all levels. You'll be responsible for creating and enforcing quality processes and you'll be experienced in providing reporting to both customers and internal management to track and drive service quality. You'll manage Major Incidents, Problem and Change processes and you'll be responsible for Continuous Improvement.

This is a great chance to be at the heart of Service Delivery within an organisation, and to take complete ownership. You'll report to the Head of Support but ultimately the decisions around service management and improvement will be yours; you'll have the opportunity to identify opportunities and deliver against them.

The role is based in Central London. You'll need to have worked in a 3rd party organisation before; a consultancy or vendor or reseller. ITIL experience would be helpful

The role will pay around £35-40K and offers excellent career growth. For more details please contact Justin Sleep with a copy of your CV

Reference: 210432438

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