This Job Vacancy has Expired!

Service Desk Analyst

Posted on Jul 17, 2019 by CV-Library

London, United Kingdom
IT
Immediate Start
£25k - £30k Annual
Full-Time
Service Desk Analyst- London- £25,000- £30,000

My client is going through a large scale IT transformation which is seeing them double their IT function in size. They are looking to on-board a Service Desk Analyst who has previous experience working on a busy Service Desk.

Objective:

The successful Service Desk Analyst will form part of the IT team, providing technical support to all members of the company and work with colleagues to deliver high quality IT Support.

Responsibilities:

Provide 1st and 2nd line support to users via phone, remote connection and desk side

Set up users, computers, mobile devices and access rights on the approved systems

Resolving customer issues or escalating where necessary, aiming to achieve a high % first time fix

Identify the nature of technical problems and work with colleagues and external suppliers as required

Any project work where required

Attributes:

Strong experience working as a Service Desk Analyst, within the Professional Services sector

Excellent customer service experience and stakeholder management

Proven experience in Microsoft Word and Outlook

Team leadership, problem solving and analytical skills

Organised and process driven

Ability to work well under pressure

ITIL Foundation (Preferred)

If you are an experienced Service Desk Analyst who is looking for their next challenge then please apply with an up to date CV.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK

Reference: 210434189

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