Client Services Manager – Insurance / Lloyd’s Market
Posted on Aug 1, 2019 by CV-Library
Job Market – Insurance
Client Services Manager – About the role
Due to growth, a new and exciting opportunity has arisen with my client for a Client Services Manager to manage new and existing clients, whilst supporting the MD in achieving operational and strategic planning goals. Acting as a key member of the team, the position will provide vital support to enable colleagues to focus on operational efficiency and customer excellence. The ideal candidate will have an analytical mind-set, with a good understanding of business planning, budgeting, and project management techniques. They will also be able to demonstrate technical insurance knowledge, ideally gained by having worked in the insurance industry in a similar role.
Client Services Manager – Key duties
Financial Performance - monitors achievements of the divisional financial targets and KPI’s in order to provide the MD with relevant commentary
Strategy – supports the development and implementation of the strategic projects and the new TOM
Operations – Reviews operational management effectiveness and monitors the MI to identify variances and trends
Client Satisfaction – liaises with clients on all service offerings to maintain client satisfaction and works with business heads to address any issues that may arise.
Projects Onboarding – Ensures successful delivery of all new clients/services
Business Development and Marketing - Assists in the development of marketing strategy and activities in order to ensure continual deal flow. Represents the company in said activities.
People – reviews roles and responsibilities as a support to the MD whilst ensuring implementation of appropriate training and development plans
Client Services Manager – Key requirements
Strong numeracy and literacy through degree level qualification
Demonstrable experience of working in a similar capacity and taking ownership of similar responsibilities in an office environment would be advantageous, ideally within insurance
Excellent attention to detail and organisation skills in completing assigned tasks.
Proficiency in Microsoft Office Applications.
Problem solving and decision making
Knowledge of business planning and budgeting processes
Knowledge of project management techniques
Awareness of Lloyd’s and industry structures and supply chain
Technical insurance knowledge
Lloyd’s broker processes and procedures
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