System Support Engineer

Posted on Aug 1, 2019 by CV-Library

Wiltshire, United Kingdom
IT
Immediate Start
£20k - £30k Annual
Full-Time
JobTitle: System Support Engineer

Location: Chippenham, Wiltshire

Format: Full-time and permanent

Working Patterns:

09:00-17:30 are the core hours, although working outside of these hours may be required in line with business requirements.

This role also includes taking part in a 24x7x365 on call rota

Purpose:

* To provide a Triage function for all DS3000 incidents logged by customer

* To deal with Incidents or Problems that have been passed to CSS Department

* To install new technical or software requirements as defined by customers, (otherwise understood as planned changes or Variation Orders)

* To follow procedures in line with company policy (i.e. Local Procedures or ISO(phone number removed) defined processes) and suggest and follow-up improvements in line with CSIP.

* To provide technical support to 1st line Field Engineers

* To provide technical support to users

* To provide technical support to external customer engineering staff.

Essential Skills:

* PC/Server Support experience (hardware and software)

* Problem solving and diagnostic skills, including remote investigation and diagnostics.

* Practical experience in TCP/IP network support including routers, switches and firewalls

* MS Windows XP- 10 and Windows Server 2003 to 2016 knowledge, Active Directory, Group Policies.

* Working knowledge of virtualisation technologies (Hyper-V ,VMWare,)

* Working knowledge of VOIP/SIP

* Customer service/Customer facing experience

* Must be able to work well as part of a team

* Excellent communication skills both written and verbal

* Must hold a full UK drivers licence

* Experience of ITIL system lifecycle workflow

Desirable skills:

* PBX and Telephony systems (DPNSS, DASS2, Nortel, Siemens)

* TETRA, Mobile Data and Legacy Radio appreciation

* SQL (Apply online only) Server

* Experience of Systems Integration and commissioning

* Experience of Windows Security patching (WSUS) and AV deployment

* Knowledge of Networks and VPN

Reference: 210358588

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