This Job Vacancy has Expired!

Desktop Support Engineer

Posted on Aug 1, 2019 by CV-Library

London, United Kingdom
IT
Immediate Start
Annual Salary
Contract/Project
Desktop Support Engineer

Salary: Competitive

To provide onsite desktop support to a key customer in the CAE portfolio. The role will cover all aspects of hardware and software support on a 1st / 2nd line basis, supporting the End Users at one of our customers London Offices with day to day administrative tasks.

Desktop Support Engineer Main Duties and Responsibilities:

* Provide Desktop Support as required:

* Call Ownership – Ticket Creation, Update, Closure and Troubleshooting, diagnosis and resolution of IT problems

* Install, upgrade and support Windows 10, as well as, install, upgrade and support printers, computer hardware and any other authorised peripheral equipment

* Perform general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment

* Liaising with 3rd party providers to support hardware issues

* Investigating & fault finding software issues

* Asset management

* Software installation

* Diagnose and communicate complex technical issues escalating to third line support where necessary

Essential:

* Minimum 2 years’ service desk experience or 1 year desk side

* Microsoft desktop products

* Active Directory (account creation/password resets)

* Office365

Desirable:

* MCSA (or other Microsoft certifications), Computer Maintenance A+, ITIL Certification and ITIL.

Desktop Support Engineer Experience:

* Experience supporting Windows 7 / 10.

* Experience setting up new workstations, laptops and tablets.

* Active Directory experience e.g. adding users, password resets.

* Understanding of MS Office 365 support and administration.

* Experience of MS One Drive configuration and permissions.

* Experience setting up network printers.

* Strong competence in issue diagnosis and problem solving.

Desktop Support Engineer Skills/Competencies:

* Must have analytical skills and be able to solve technical problems across different platforms.

* Experience with AD

* Experience of using IT ticketing software

* Experienced working towards agreed SLAs (e.g. call conversion and issue resolution)

* Must be a team player and be able to demonstrate excellent interpersonal skills.

* Must be able to demonstrate effective communication skills, both written and verbal.

2 years fixed term contract on customer site

Reference: 210476507

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