Senior Service Desk Team Lead : 16657

Posted on Aug 2, 2019 by CV-Library

Hampshire, United Kingdom
Immediate Start
£25k - £27k Annual
Job Title: Senior Service Desk Team Lead

Salary: up to £27k rising to £30k

Location: Southampton

Acorn is searching for an experienced 2nd Line Service Desk Engineer to act as technical lead for the service desk of a provider of EPOS software based in Southampton.

If successful you will join the companies' ITIL focused Service desk as Technical Lead. You will be providing 1st / 2nd line support as the point of escalation. The environment is predominantly windows based comprising of Windows 7/10 OS, AD, Exchange. The Service Desk operates 6am - 11pm Mon - Sunday, you will work on a rotational shift pattern.

Responsibilities Include:

* Providing 1st / 2nd Line IT support as point of escalation for the service desk.

* Working independently to investigate and diagnose in depth technical issues.

* Providing documentation and processes to improve how the Service Desk support our products.

Essential experience:

* Expert knowledge of Windows Desktop Infrastructure i.e. Windows OS 7 / 10. AD, Exchange.

* A good understanding of networking: equipment, protocols and concepts (Switches, Routers, Firewalls, LAN, WAN, Firewalls, TCP/IP, DNS, DHCP).

* Experience of Windows updates.

Desirable Experience:

* Basic knowledge of SQL and PowerShell scripting.

* Experience supporting IT systems to a high level preferred but not required in retail or fuel POS/BOS/EFT systems.


* Up to £27k rising to £30k.

* Flexi working pattern.

* Various Bonus incentives.

If you feel your experience can fulfil this role and you are interested in working for a fantastic company please apply online or for more information contact Ryan Harris at Acorn IT.

Acorn Recruitment acts as an employment agency for permanent recruitment

Reference: 210536229

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