Customer Service Advisor (Legal/ Mortgage)

Posted on Aug 7, 2019 by CV-Library

Leeds, West Yorkshire, United Kingdom
Immediate Start
£15.5k - £16k Annual
Our client are a market leading organisation based in the centre of Leeds.

This is a fantastic opportunity if you have experience of working in customer service, whether face to face or via the telephone and are looking to join a friendly and professional organisation that offer a fantastic working environment.

My client are seeking an experienced customer service professionals to join their remortgage team.

The successful candidate will have strong communication skills, both written and verbal.

Experience of working in a busy customer service role whether that be phone, retail of hospitality based would be beneficial.

Duties will include:

-Liaising with institutional lenders, borrows and legal firms in relation to Re-mortgage applications

-Answer all queries within service levels

-Liaise with customers throughout the Re-mortgage process

-Liaise with legal teams to ensure all service levels are met

-Liaise with financial institutions in obtaining information

-Input of data onto the computerised system

This is a busy role where you will be responsible for supporting clients through the re-mortgage process, providing updates and information regarding their case.

The successful candidates will have excellent communication skills along with a personable and professional manner.

Shifts, Salary and Training:

Salary will initially be from £15,500 to £16,010 dependant on experience.

Monday to Friday: 09.00am-17.30pm with 1 later shift a week ending at 20.00pm and no weekend/ bank holiday work.

Full training for the role is provided and will commence on the proposed start date.

The company are looking to reward and develop employees with progression throughout the company and a focus on service, good resolutions and building relationships with staff and clients.

The role doesn’t involve been Micro-Managed, it is a team effort with regards to targets, on offer is an excellent package as a company and the social aspect of the company is friendly, relaxed and approachable

Start Date:

Full training is provided. Please note that due to the training involved within the role, you will need to be available for the first 5 weeks and pre-booked holidays can not clash with the training schedule

Reference: 210560731

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