Posted on Aug 7, 2019 by CV-Library
Temp to perm preferred
Responsible for the day-to-day delivery of a diverse TFM contract across the Chessington site, to support and effectively manage and lead all aspects of the facilities contract and to deliver a reliable, safe, high quality and punctual service in line with agreed contractual SLA's. This role will be site based, but occasional travel to other sites in Surrey and inner London may be required.
*To support the delivery of a consistent FM service to Chessington site. This means consistency in service standard, consistency in reporting and consistency in communications.
*Having a good engineering knowledge / experience, will support the mobile engineer as and when required to complete the required tasks to be undertaken on site
*To drive FM actions in the cost efficiencies programme by managing and programming appropriate FM activities and developing an on-going pipeline of efficiency's project across all satellite sites on the Beeston site.
*To support environmental targets for the site including waste management initiatives, energy consumption efficiency's and CSR related projects. Develop a programme of improvement within waste management systems across Beeston site to maximise recycling and minimise landfill waste. This will include completing a thorough review of current services and recommending improvements and cost savings and development of a service strategy across satellite site
*To be the Client support FM lead in conjunction with the client manager for all fire evacuations and BCP incidents for all satellite buildings, maintaining key communications between the client and Boots during the incidents and ensuring any follow up actions are dealt with efficiently. To work in conjunction with the contract site leads to ensure consistency in approach and delivery.
*To maintain amend and where required create SOP's, and other documents utilising agreed communication lines with colleagues and recording of activities for KPI reporting.
*To support the escalation route for the client and key stakeholders for BCP and severe service and customer related issues.
*Complete and manage Client support duties as required and attend client meetings as required
*To deliver Hazard reporting and undertake regular safety and quality audits managing any actions via the cafm system through to completion
*To attend building service review meetings with key stakeholders- this includes a review of FM services provided, performance and identifying areas of improvement where added value can be delivered. These meetings should be recorded and all follow up actions tracked as standard.
*To help facilitate and develop small projects and capital projects valued under £50k as required in satellite locations across site and supporting the projects team as required. This will frequently include developing a specification with the client, reviewing the project with contractors and gathering quotations. Follow up activities may involve working with the main TFM Engineering Manager to ensure the project receives technical input.
*To react and take necessary operational action for any health & safety concerns across site and report accordingly to the contract QSHE manager and client. This may result in follow up on incidents through the Change Management team to ensure no repetition of the incident occurs.
*To act as the lead for site event management requests, e.g Macmillan coffee morning etc
*To act as support for the client on data protection for both the client and led projects. Including day to day requests and escalations for data review including call out times, audits and cleaning.
*To monitor and demonstrate achievement of agreed service levels and to lead on improvement
*To be allocated on call duties in relation to any reactive or BCP incidents and respond appropriately to emergencies or urgent issues as they arise and dealing with the consequences and follow up actions
*Work in partnership with the all FM manager's to enable consistent SLA's and processes.
*Any other ad hoc administrative duties which may be reasonably expected
*To escalate actions and issues to the CBRE regional facilities manager and client when appropriate
Knowledge skills & experience
* Experience of extensive stakeholder management across a diverse business environment
* Experience in working with contractors and external service providers, and ensuring that
Acceptable standards of service are provided at all times
* Capable of operating to tight schedules in a demanding environment
* Engineering knowledge / background would be a distinct advantage
* Good verbal and written communication skills
* Good IT Skills
*Good organisational skills
*Excellent spoken and written communication skills
*The ability to develop and maintain excellent working relationships with a wide range of people including customer and clients
*Ability to manage a varied and complex workload
*Good problem solving skills and decision making abilities
*Good telephone manner
*Ability to work on own initiative and be proactive
*Proven team working skills
*Approachable and friendly
*Must be able to drive and be prepared to travel to other Surrey / inner London sites on an occasional basis
*Professional persona including personal image
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