Posted on Aug 9, 2019 by CV-Library
up to £50k with company car + bonus + commission
We provide energy and automation digital solutions for efficiency and sustainability. We combine world-leading energy technologies, real-time automation, software and services into integrated solutions for Homes, Buildings, Data Centres, Infrastructure and Industries.
We have a great opportunity for the right person to join our team as an Client Manager who will facilitate the delivery of supplier contracted services within our Energy and Sustainability Services Business. These services include energy contract procurement and risk management of client hedge positions across the various European markets as well as providing a full data validation and digital data reporting service.
Instructing relevant Operational teams to commence delivery of contracted services.
Ensuring delivery of contracted services is occurring in a timely fashion and according to KPI
Supporting resolution of all International customer queries, taking care to establish within reasonable limits whether the support provided is in contracted service scope.
Maintaining exemplary relationships with International client stakeholders at all times
Constantly striving to deliver best in class customer service and a solid platform for the up and synergy sell of other company products into our International client base
To be in a position of Client Leadership at all times
To understand the International clients organisation and to establish network links with day to day contact's management group
Establish that contracted services are being delivered on time and to a satisfactory level.
Identify potential areas of weakness in an account and work to resolution asap with relevant Operational teams.
Escalate significant events or weakness to Director. Report via regular SWOT reporting routines
Bachelor's degree and very good experience, with a track record of previous client manager roles
Supply Consultancy background preferred
Very good commercial understanding
Strong communicator within all levels of the business
Fluent in English with excellent verbal, written and presentation skills. Multilingual abilities a plus