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Service Desk Analyst

Posted on Aug 12, 2019 by CV-Library

Greater Manchester, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time
About us

Rullion Group is in an exciting phase of business growth. We are one of the largest providers of recruitment Managed Service Solutions in the UK, managing recruitment solutions for a portfolio of clients which provides 9,000 new hires each year, with an annual budget of £300 million. Over the last five years we have established a compelling Managed Service offering for contract and temporary staff, incorporating our own bespoke technology platform, myRecruiter.

Summary of the Role

The purpose of this role is to respond to service desk (helpdesk) calls and emails from users of the myRecruiter application, who will be either, clients, Rullion staff, suppliers, contractors or temps. Simple issues can be dealt with immediately; other issues will be passed to our in-house team of developers for resolution.

Key Responsibilities

Maintain a customer service ethos within the Service Desk team

Respond to requests for technical assistance in person, via phone or email

Diagnose and resolve myRecruiter software issues

Advise user on appropriate action

Inform management of recurring problems

Redirect problems to correct resource

Identify and escalate situations requiring urgent attention

Follow standard proceduresQualifications, skills & experience

Customer Service or Service/Helpdesk experience

Computer literate

Experience within the recruitment sector

Degree level education or equivalent

Knowledge of e-recruitment systemsCompetencies

Confident and articulate, with the ability to quickly build rapport with customers as well as dealing with sometimes difficult situations

An excellent problem solver with strong analytical skills

Ability to engage and communicate effectively with stakeholders at various levels

Able to talk about technology in simple terms

A logical thinker, who is polished, intelligent and articulate

Ability to develop excellent working relationships with colleagues

Good attention to detail and time management

Ability to remain calm under pressure

Reference: 210589130

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