Customer Services / Order Administrator x 2
Posted on Aug 15, 2019 by CV-Library
My client is a very large, well established manufacturer who have two urgent vacancies for Customer Order Administrators based in Redditch.
Administrate the back-office and lead contact for your allocated customers, taking calls, emails, fax etc.
Answers queries directly or forward to the appropriate internal department always ensuring accurate and on-time responses.
Creating and maintaining stock control documents
Maintaining and updating production schedules
Address unresolved requests and issues to the designated resource.
Coordinating and follow-up of claims (Quality, operations issues, etc.) initiating of returns and credits.
Communication and coordination with customers, internal departments.
Guarantee high class service.
Hosting customer meetings, on and off site
Attend production meetings
Maintain order books in line with customer expectations and schedules
Updating and escalating potential issues
Ensure smooth delivery of products
Highly skilled in administration / Very organised
Excellent communication skills (verbal and written).
Background in customer service / sales administration
Ready to take accountability for her/his customers.
Must be an approachable, open-minded, service-oriented person, initiative, proactive, ability to multitask.
Must be able to manage complex tasks.
Must be able to work independently, can pull information.
Must be able to set priorities.
Must be able to cope with problem-situations.
Knowledge of MS-Office products
Excellent attention to detail.
Good Level of IT skills (able to accurately update customer portals)Due to the nature of this role you must have a full UK driving licence (Pool car provided for visits).
This is a very busy, varied role and would suit someone who is highly organised, able to multitask and prioritise and who enjoys a high variety of tasks within their role.
Salary £22,000 - £24,000 (possibly more for exceptional applicants)
Hours: Monday to Thursday 7.30am - 4.30pm
Friday 7.30am - 12.30pm
To apply for this position please submit your current CV
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