Posted on Aug 15, 2019 by CV-Library
This is an exciting opportunity to join a growing communications company with a very clear vision; they want to change people's digital experience in a connected world. Understanding communications are as essential to business today as power, water or gas they earn the trust of their customers and partners every day by delivering superior service through superior people and processes.
Account Director Job Purpose
Through ownership of the new accounts and existing accounts, the Account Director will lead, review, refine where necessary to drive sales plan to ensure both new business and organic growth. Continually enhance, support and drive a high-performance and meet the expectations of their customers whilst delivering an industry leading service experience.
The job has variety of tasks and is dynamic and changing. Because goals and desired results can quickly change, the job requires regularly meeting and pro-actively establishing relationships with new groups. The ability to understand, quickly react and motivate others to adapt to the changing organisation environment is a critical key to success.
Account Director Responsibilities
Own the overall account strategy and account tactics for key channel partners, working closely with the New Business Director, Account Manager, Account Executives and Solution Architects.
Own and manage all account relationships through the lifecycle of the customer journey, dealing with escalations as appropriate.
Own the Account Development Plans (ADP's), working with the sales team to ensure details are accurate, relevant and up to date.
Own and be accountable for the sales numbers, providing regular communication updates to the business.
Own the customer reporting, working with the Account Managers to ensure delivery in a timely manager and relevance to the customer.
Own the renewals and conversions, working with the team to ensure information provided to customers is within in a timely and accurate.
Own the customer service through the life-cycle of the customer journey, reporting feedback as necessary.
Own the POD, its success and the performance.What's on Offer
A basic salary of £50000 - £60000 uncapped commission
Relevant Background: Account Management, Business Development, Account Director
Click apply now for immediate consideration for this opportunity