This Job Vacancy has Expired!

Customer Service Advisor

Posted on Aug 16, 2019 by CV-Library

Preston, Lancashire, United Kingdom
Accountancy
Immediate Start
£17k - £19k Annual
Temporary
Do you enjoy investigating problems? Do you have attention to detail? Can seek ideas from others with dealing with complex problems?

If you said yes to the above, we have the perfect position for you!

We are looking for an enthusiastic Customer Relations Specialist to join our busy team in Preston for 12 months

About the role

The role of a Customer Relations Specialist is to ensure complaints are investigated and dealt with in accordance with company policy, regulation and through agreed procedures. Whilst achieving a full understanding of the customer complaint through investigation and questioning; to determine the appropriate resolution in accordance with the facts and the policy details. We are looking for someone who is willing to assist our customers to understand the issues and the basis for the decision through clear and effective communication/correspondence.

The selected candidate will be able to organise their own work to achieve shared goals within company policy and procedures. They must have the ability to perform and authorise complex redress and interest calculations. This person must have the confidence to be able to liaise with the Financial Ombudsman Service on cases referred by the customer to a final decision stage. They will be required to assist Customer Relations Team Leader on technical issues, projects and procedural/process changes.

Additional information

All new recruits to this role will need to complete the CII Foundation qualification as part of their probation.

This qualification is industry recognised and will support an individual’s development in their new role.

HCLIBS will support the individual with regards to this study in line with their published policy; however, the individual should be aware that some study is required within their own time.

The ideal candidate will have:

* Good letter writing skills

* Generic knowledge of life and pensions

Reference: 210630728

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