Posted on Aug 19, 2019 by CV-Library
Are you skilled in the delivery of software solutions to customers?
Do you understand the importance of Customer Satisfaction?Our client is an award-winning solutions provider in the online education sector and they are seeking a Customer Success Project Manager to ensure our customers get the most from our products.
Reporting directly to the Managing Director, you will build strong business relationships and lead customer projects from conception to deployment. You will be a trusted advisor to customers helping them to maximize value and impact from the various solutions and services.
Ensure a smooth transition from the presales phase, through to project scoping and client onboarding to the platform
Own key parts of the customer engagement model, leading the customer user group, preparing and sending regular customer information packs
Build relationships with organisations, improve customer adoption and ensuring value is well understood.
Becoming a product genius, and over time delivering training webinars and product demonstrations to customers
Produce and maintain client-facing materials such as FAQs, how-to guides and new feature spotlights
Gather customer feedback and insight and share with the business
Manage customer projects; capturing requirements, building project plans, visiting clients, monitoring and reporting status and dealing with issues as they ariseSkills / Experience
2-4 years' experience in project management or managing key accounts preferably for a software or SaaS provider
Excellent understanding of the software sales and implementation process
Self-motivated and results-driven
Highly organised, collaborative and detail-oriented
Problem solver, comfortable managing and resolving conflict
Ability to translate expectations from stakeholders into clear requirements and specifications
An outgoing individual who enjoys building professional relationships
Must have strong skills in critical tools such as Excel, Powerpoint, project tracking systems
Familiarity with Agile Project Management techniques
Driving licence held and able to travel UK wide
Set up alerts to get notified of new vacancies.
£35k - £40k Annual
£26k - £28k Annual
£38k - £38k Annual
£35k - £45k Annual
£28k - £30k Annual
£28k - £30k Annual
£35k - £35k Annual
£25k - £60k Annual
£70k - £100k Annual