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Project Manager

Posted on Aug 19, 2019 by CV-Library

Ely, Cambridgeshire, United Kingdom
Sales
Immediate Start
£40k - £45k Annual
Full-Time
Are you an experienced Project Manager looking for something different?

Are you skilled in the delivery of software solutions to customers?

Do you understand the importance of Customer Satisfaction?Our client is an award-winning solutions provider in the online education sector and they are seeking a Customer Success Project Manager to ensure our customers get the most from our products.

Reporting directly to the Managing Director, you will build strong business relationships and lead customer projects from conception to deployment. You will be a trusted advisor to customers helping them to maximize value and impact from the various solutions and services.

Responsibilities

Ensure a smooth transition from the presales phase, through to project scoping and client onboarding to the platform

Own key parts of the customer engagement model, leading the customer user group, preparing and sending regular customer information packs

Build relationships with organisations, improve customer adoption and ensuring value is well understood.

Becoming a product genius, and over time delivering training webinars and product demonstrations to customers

Produce and maintain client-facing materials such as FAQs, how-to guides and new feature spotlights

Gather customer feedback and insight and share with the business

Manage customer projects; capturing requirements, building project plans, visiting clients, monitoring and reporting status and dealing with issues as they ariseSkills / Experience

2-4 years' experience in project management or managing key accounts preferably for a software or SaaS provider

Excellent understanding of the software sales and implementation process

Self-motivated and results-driven

Highly organised, collaborative and detail-oriented

Problem solver, comfortable managing and resolving conflict

Ability to translate expectations from stakeholders into clear requirements and specifications

An outgoing individual who enjoys building professional relationships

Must have strong skills in critical tools such as Excel, Powerpoint, project tracking systems

Familiarity with Agile Project Management techniques

Driving licence held and able to travel UK wide

Reference: 210639592

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