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IT Service Desk Analyst

Posted on Sep 18, 2019 by CV-Library

Colchester, Essex, United Kingdom
IT
Immediate Start
£80 - £110 Daily
Full-Time
An IT service desk analyst is required by an industry leading business based at their Colchester office to start immediately due to a high work load. This role is initially three months however the company have a track record in converting these contract roles to permanent. You will be providing first/second line support to a broad range of users across a multi-site enterprise environment with specific responsibility for first line diagnosis and fix whilst providing a high level of customer service. You will be familiar with both an IT support and customer focused environment as you remotely access customer desktops to attempt first/second line fixes or accurately record the fault for escalation to third line. This requires a good understanding of Windows Operating systems, Active Directory, Exchange and methodical fault diagnosis processes. You will be able to show previous service desk support experience and be an excellent communicator

Reference: 210834980

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