Service Desk Analyst

Posted on Sep 18, 2019 by CV-Library

Cardiff, South Glamorgan, United Kingdom
IT
Immediate Start
£18k - £19.2k Annual
Full-Time
Service Desk Analyst

Up to £19,200 p/a + company benefits (DOE)

Cardiff

My client, based in Cardiff, have an exciting opportunity for an enthusiastic IT Analyst to join their team to provide 1st line IT support to colleagues and users.

The Service Desk Analyst will be the 1st point of contact for users, you will be providing high quality technical support and answering queries via the telephone and email in a proficient and dynamic way.

As a Service Desk Analyst your main responsibilities are as follows:

* Log and update all calls on the internal ticketing system

* Maintain a high degree of customer service for all support queries

* Adhere to all Service Level Agreements, security protocols etc.

* Successfully escalate queries to 2nd line engineers

The ideal Service Desk Analyst will possess some, if not all, of the following attributes:

* Fluent in Welsh, oral and written

* Proficient in Windows 7 -10

* Able to provide excellent customer service

* Previous experience working to Service Level Agreements

* Experience working in an ITIL environment

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://(url removed)/company-policies

Reference: 210836302

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