IT Service Desk Analyst
Posted on Sep 19, 2019 by CV-Library
Ideally with previous experience in a customer service environment you will deliver a 1st line support service receiving incidents and service requests via telephone, email and directly through tooling.
Responsibilities will include:
Perform a manual case exchange of incidents and service requests between operating systems
Offering a route to supplier services for indirect customers
Record, resolve and/or escalate incidents and service requestsThe ideal candidate will have knowledge of IT and be proficient in the use of Microsoft software packages.
You will have excellent communication skills and a professional attitude. You will also have the ability to work under pressure and meet targets, during times of low volumes opportunities to support other areas of the business are made possible.
Normal working hours are on an 8 hour shift basis working between 7am and 7pm Monday to Friday.
Due to the nature of this role you must hold or be able to obtain SC security clearance
Set up alerts to get notified of new vacancies.
£18k - £30k Annual
£25k - £25k Annual
£110 - £110 Daily
£20k - £24k Annual
£17k - £17.5k Annual
£150 - £200 Daily
£23k - £30k Annual
£17k - £19k Annual