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Service Desk Analyst

Posted on Sep 19, 2019 by CV-Library

Warwickshire, United Kingdom
IT
Immediate Start
£12.6 - £12.6 Hourly
Temporary
We are currently seeking a Service Desk Analyst to work within a Public Sector organisation based in Warwick on a 4 month temporary contract to start as soon as possible



The purpose of the role is to provide a 1st and 2nd Line Support service (Including Desktop, Laptops, Smartphones and Tablets) via the Device Support Team for all ICT queries from a range of users.



Job Responsibilities

• Taking ownership of incidents logged via the 1st Line Support team and Mobile queue

• Dealing with day to day break-fix issues

• Deliver / install desktops and laptops to offices across the county

• Provide advice and resolving IT issues where possible and escalating unresolved calls where necessary

• Liaise with 3rd party companies on behalf of customers



Skills and Knowledge Required

Essential

• NVQ Level 3 or equivalent in a relevant subject, excellent IT skills / knowledge

• The ability to independently interpret and analyse varied and complex information or situations

• Ability to co-ordinate a number of elements within a project plan

• Proven advisory skills including the demonstrated ability to persuade others to adopt a course of action which is not necessarily their preferred approach

• The ability to make frequent decisions and exercise initiative independently to fulfil the requirements of the role

• Work under a high degree of pressure, including meeting unpredictable deadlines and dealing with conflicting demands

• Ability and experience to contribute to IT policies and procedures

• The ability to co-ordinate a number of elements within a project plan



Desirable

• Previous 2nd Line Support Experience

• Strong knowledge of Android and Apple devices

• Professional Qualifications/Certifications (MCP, MCSE, MCDST, CompTIA A+)



Additional Information

• The role of Service Desk Analyst is a 4 month temporary role to start as soon as possible

• The hourly rate on the role is £12.63



If you are highly organised, have the ability to work under pressure, and the role sounds like your next career step, then click the apply button to send your CV and we will be in touch with you shortly

Reference: 210842814

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