This Job Vacancy has Expired!

Service Desk Analyst

Posted on Sep 23, 2019 by CV-Library

West Yorkshire, United Kingdom
Immediate Start
£23k - £23k Annual
We are looking for a professional, quick learning, enthusiastic and self-motivated Service Desk Analyst to join a small but dynamic team and must also have the ability to deal with users at all levels and work under pressure. The successful candidate will be technically minded, have strong experience configuring and supporting Windows based environments and networks and is a team player. You must have excellent communication skills and you'll ideally be an all rounder who is comfortable doing 1st and some 2nd line support.

Key Responsibilities of the Service Desk Analyst

Consult and communicate effectively, both written and verbal

Support a wide range of IT users and systems

Log all service desk tickets on the ITSM system

Manage Service Request tasks (e.g. new starter requests)

Provision of all IT equipment i.e., laptops, desktop, printers and peripherals

An understanding of client confidentiality issues and the use of discretion

Able to excel in a fast, priority shifting environmentKey Skills

Excellent Windows Server administration - MS Server, Active Directory as well as Group Policy experience

Excellent networking skills – Cisco switching & routing

VMware virtual server experience

Creating detailed technical documentation

ITIL qualified or prior experience of working within an ITIL environment Desirable Skills

Lotus Domino Server

NetApp SAN


SQL Server 2012Preferred Qualifications

Educated to degree level or equivalent.Working Hours/Benefits

8:30 – 5:00 Mon – Thurs 8:30 – 1:30 Fri. Flexi-time of 30 minutes at either side of the core hours are available Mon – Thurs

Excellent pension scheme and generous company benefits, plus free on-site parking

Reference: 210855734

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