Key Account Manager
Posted on Oct 11, 2019 by CV-Library
Location: Hooton, Cheshire.
Salary: Basic up to £29,000 depending on level of experience plus uncapped bonus (OTE £40k). Plus several other benefits.
Contract: Full time, permanent.
Click Consult is a multi-award-winning search marketing agency. Last year we are proud to have won; Most Effective Agency at the Performance Marketing Awards and Search Agency of the Year at the Northern Digital Awards.
As a result of rapid growth and the successes we have achieved within our market sector, we are recruiting for a driven individual to join our Account Management team based in Hooton, Cheshire. You will be responsible for a portfolio of approximately 5 - 10 existing customers’ accounts based across the UK, with the occasional client abroad.
About the role
As one of our Account Managers you will work with new and existing client accounts to ensure that we deliver the highest level of service and maximise all potential business whilst maintaining regular contact with clients and reviewing their account performance monthly to ensure that it meets client objectives.
You will renegotiate and renew contracts on an ongoing basis and remain in constant contact sending, discussing and analysing monthly reports with clients. You will need to understand and interpret client data in a clear and commercial manner.
You will create contracts, proposals and marketing literature, renewing contracts, cross selling new products and services, up-selling and retaining clients where applicable and check all client workflow in pivotal ensuring delivery and placement of workflow in line with agreed client strategy.
You will work closely with internal departments to oversee delivery of service to enable you to manage the client’s portfolio. You will attend both internal and external client meetings and proactively anticipate client’s expectations regarding account performance before attending the meeting.
Your main goal is to retain clients by fulfilling all aspects of the role and be proactive to identify and resolve any client issues in an effective manner.
What we need from you
Full training on our proposition can be provided but you will need to be able to understand and interpret campaign data relating to Search Engine Optimisation (SEO) and Pay Per Click (PPC). The use of Microsoft Excel, analysing data and understanding trends will be part of the day to day role.
If you’re driven by building client relationships, delivering outstanding customer service and motivated by commission generated on renewals and cross selling of additional services, we want to hear from you
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