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Specialist Supply Chain, Order Management, EU (m/f/d)

Posted on Nov 23, 2019 by West Pharmaceutical Services Deutschland GmbH &Co. KG

Eschweiler, Nordrhein-Westfalen, Germany
Health Care
Immediate Start
Annual Salary
Full-Time
Welcome to West!

Established in 1923, West Pharmaceutical Services, Inc. has become a global leader in innovative solutions for injectable drug administration. Each and every day, West manufactures more than 112 million products that are used to help improve health care for millions of people around the world.

Join our team of 7,500 employees in 16 countries to help us write the next chapter of our success story. We are constantly looking for new talents and people who won't settle for second best. Thinkers. Doers. Enthusiasts. As an employee, you will experience a collaborative and dynamic global working environment, where your development is our priority.
Make a difference as Specialist Supply Chain, Order Management, EU (m/f/d) (limited contract for one year).


  • Handle customer requests regarding the order management process (e.g. lead times, missing OM documents, shipment tracking numbers)
  • Order reception, receipt acknowledgement, check, entry, entry acknowledgement
  • Availability check (with production planner or 3rd parties), check for feasibility and rules and segmentation
  • Potentially negotiate with planner and/or customers
  • Order confirmation (material, quantity, dates etc.) to customers
  • Coordination of order changes in accordance to applicable/available rules and regulations (eg. segmentation, frozen horizons etc.)
  • Order/delivery status monitoring and order backlog management
  • Assist Sales Support in matching actual orders against forecast
  • Processing/coordination of customer complaints according to QA complaint strategy
  • Processing/coordination of required product returns/destruction/rework etc.
  • Processing/coordination of required credit notes, debit notes, invoice corrections, proforma invoices, dunning (starting 2nd level)
  • Processing down payment orders with customers as well as general set and release of credit blocks in collaboration with Accounting
  • Collaboration with shipping/exports experts on preparation of import and export documentation (eg. letter of credit, declarations etc.)
  • Master data: maintenance of all OF-related master data according to data governance rules
  • Representation of Order Management during customer supply review meetings (or similar)

Basic Qualifications:

  • Apprenticeship in business administration, at least 5 years of experience in Customer Service/Order Management environment
  • Very good knowhow of SAP SD and the basic master data concepts
  • Very good English language skills
  • Proficiency in MS Office (Word, Excel, PowerPoint)

Preferred Knowledge, Skills and Abilities:

  • Bachelor of Arts in business administration would be desirable
  • Experience and motivation to work in an international, cross-functional environment
  • Team player actively contributing to positive team spirit
  • Excellent verbal and written communication skills
  • Precise working style and attention to details and quality
  • Self-Organization, time management and prioritization
  • Export knowledge will be an advantage
  • Knowledge of another European language would be an advantage

  • Internationality - As an American company, we live a global cooperation within international structures
  • Philanthropy - We value an appreciative and friendly work environment as well as flat hierarchies
  • Market-appropriate remuneration - We offer an attractive, market-oriented remuneration, including company social benefits and purchasing benefits
  • Social engagement - We support local aid organizations through various actions organized by our employees
  • Diversity - We at West value the wide range of our employees who make up our company
  • Safety - Occupational safety is our highest priority; we offer secure jobs in a sustainable industry
  • Development opportunities - Our employees benefit from an extensive range of trainings as well as from a constant and targeted employee development
  • Family-friendly culture - We attach great importance to reconciling private life and work; flexible working hours are a matter of course for us

Reference: 800946252

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