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Relationship Manager

Posted on Nov 23, 2019 by S&P Global

Frankfurt am Main, Hessen, Germany
Sales
Immediate Start
Annual Salary
Full-Time
JobDescription :
Director - Relationship Manager
Grade 12 (for internal purposes)

The Location: Frankfurt
Germany, Austria, German speaking Switzerland

The Team: is responsible retaining and developing business with existing rated clients. We are a team with a can do attitude and a strong team ethic.

The Impact: Acts as a single point of contact for a set of named accounts in Germany, Austria and German speaking Switzerland. Responsible for maintaining and growing revenue within these accounts and collaborating appropriately with other parts of S&P Global to widen and deepen the relationship S&P Global has with the client. The orchestrator for all key non-analytical relationship issues across the designated portfolio.

What's in it for you :
  • Exposure to senior management of major Banks, Corporates and Insurance companies
  • Being part of an innovative culture to deliver new product solutions
  • Helping to provide credit risk and other risk management solutions to your clients, challenging them to think differently and reshaping their perspective on S&P Global Ratings
  • To be part of a global company, focused on supporting personal and professional development

Responsibilities :
  • Developing strong two-way relationships with our clients to achieve revenue targets and meet account projections
  • Devising account plans to broaden client revenue streams and broaden the range of products provided to those entities
  • Managing complex negotiations of commercial contracts
  • Identifying upsell and cross sell opportunities. Utilising market knowledge and intelligence gleaned from clients to work collaboratively with Ratings Product Development and other segments of S&P Global in order to maximise opportunities and develop new products
  • Assessing market developments to determine the opportunities for product evolution and enhancement to help grow the S&P Ratings business
  • To operate within the Regulatory and Compliance frameworks laid down by the organisation
  • Responsibility for insight sales, ability to deploy a range of skills/techniques in order to meet revenue and account projections based upon a detailed understanding of the client and their market
  • Manage post sales customer care and inquiries
  • Operates within the Regulatory and Compliance frameworks laid down by the organisation
What We're Looking For:
  • Fluent German speaker
  • Broad experience of Relationship Management in a Financial Services setting
  • An outgoing person with the ability to connect with customers to develop strong, long term and mutually beneficial relationships, to understand customer problems and to be able to implement a solution strategy to meet the client's needs
  • An ability to use insight selling skills to identify opportunities, priortise them and see them through to a solution. An inquisitive and organised self-starter
  • A broad understanding of the business needs of Corporates, Banks and Insurance entities, plus other market stakeholders in the ratings industry such as intermediaries and investors
  • Broad knowledge of S&P Global and S&P Global Ratings, in particular our products and services and how they relate to customers
  • An ability to identify and delve into market trends to synthesise well thought through opinions

Basic Qualifications: Bachelor Degree plus 10+ years of experience in financial services and /or relationship management

Skills:
  • Strong insight sales skills to establish client needs and provide identify solutions to these needs
  • Demonstrated strength in effective influencing, negotiation, interpersonal and communication skills
  • Effective communication skills, both orally and in writing. Public speaking skills and the ability to deal with people at all levels with an organisation
  • Strong commercial acumen and an understanding of how to monetise solutions and drive product development
  • The incumbent must display high energy levels/"can do" attitude
  • Strong emotional intelligence and team player attitude


Reference: 801260690

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