Head of Online Operations

Posted on Nov 23, 2019 by Anonymous

Westport, Mayo, Ireland
Retail Trade
Immediate Start
Annual Salary
As Online Operations Manager, you will play a senior role within this company and will be responsible for managing a lean warehousing model to support an efficient ecommerce operation. This role will report to the Head of Marketing and E-Commerce.

You will be responsible for overseeing all online operational processes including the commercial management of inventory, staffing and planning product sales cycles. This KPI- driven role will require innovation and drive in order to achieve company objectives.


* Demonstrate exceptional leadership skills and relationship management. This role will be required to liaise with all aspects of the business, including logistics/ warehousing/ Stock Control/ Buying Department/ Finance Department

* Create a sustainable inventory management model which will adequately service the growing demands of the company's Online operations whilst balancing the requirements of the store portfolio

* Analyse, forecast and compare sales against budget and targeted sales, with a focus on profitability. Analyse departmental costs and work with all 3rd party and affiliate agencies as part of the lean model.

* Deliver a profitable and efficient Click and Collect model in co-operation with the logistics and warehousing department

* Liaise with Senior Management in drafting an overall Online Operational Strategy

* Identify process improvements in the areas of IT, Warehousing and Customer Experience

* Support all digital marketing activities through careful inventory planning

* Manage and maintain Online operational costs within allocated budgets

* Create and deliver a strategy of operational excellence as a way of working, developing and sharing best practice procedure within the lean warehousing model.

* Maintain the correct staffing levels by continuously reviewing contract levels and needs. Actively encourage and drive Training & Development opportunities to upskill team members and grow the internal talent pipeline.

* Ensure that all legislative requirements are met and escalate any identified risks appropriately.

* Treat Health and Safety with utmost importance, ensuring that the Online Warehouse is a safe place to work and ensure that all employees comply with all Health & Safety requirements.

* Participate in cross functional projects from time to time and carry out any other reasonable duties that may be assigned to you.

Further skills/attributes

* Proven track record in delivering business profitability.

* Experience setting and achieving budgetary targets.

* Professional with excellent interpersonal and communication skills (both written & verbal)

* A Team player with strong influencing and negotiating skills.

* Ability to think strategically, as well as operationally.

* Results driven with the ability to manage workloads, prioritise effectively and work to deadlines.

* An enthusiastic self-starter with drive & passion for retail.

* Resilient & capable of working under pressure and handling multiple tasks -with changing priorities.

* 5 + years Senior Management experience, with significant experience in managing people essential.

* Third level Business Development related discipline preferable.

* Superb I.T Skills required.

For further information please contact Maria on (phone number removed)

Reference: 801274434

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