Design Thinking Lead

Posted on Nov 23, 2019 by Credit Suisse

Zürich, Switzerland
Banking
Immediate Start
Annual Salary
Full-Time
We Offer
  • A great opportunity to work with global dynamic and diverse teams in a groundbreaking environment solving critical risk and compliance topics
  • A role in which you will get engaged with regional and global business partners in defining target state and expected user value for top risk and compliance themes
  • A platform to collaborate with product management teams to shape the overall user experience of the digital ecosystem for tech-enabled solutions
  • An opportunity to coordinate, prepare and facilitate design thinking workshops to understand user needs and gain business partner alignment and consensus
  • A chance to become a partner with product teams to ensure delivery is in line with strategic design inputs and consistent with the end to end user experience
  • You will be accountable for conducting user research and usability testing to identify user needs that help strategically frame, validate and find meaning in data
  • Converge needs from personas and user journeys into tangible product and services capabilities
  • Actively designing and developing customizable approaches to product delivery with design thinking, lean/agile and strategize frameworks
  • You are going to ideate and prototype approaches to measure the impact of design thinking and lean/agile delivery
  • One of your key activities will be to actively support and facilitate a work culture of human centered design and innovation excellence
  • You will design practical trainings, standard methodology tools and templates to integrate knowledge and skills from tailor made trainings


You Offer
  • Real passion for building excellent user experiences and developing human centered products and service concepts
  • You bring in 5++ years of experience in human centered design services, user research, usability testing, workshop facilitation and training
  • You have a proven portfolio of work demonstrating human centered design capabilities and creating digital experiences
  • You are an expert in qualitative and quantitative research methods with a strong ability to identify and understand user needs, motivations and turn findings into actionable product goals and user requirements
  • Know how in building interactive prototypes, conducting user testing and documenting insights is what you offer
  • You have outstanding interpersonal skills, ability to communicate the value of human centered design concepts across different functional roles and management levels
  • Experience in compliance, risk or related functions is a major advantage
  • You have excellent verbal and written communication skills in English


*LI-CSJOB*

Ms. M. Wiendlocha would be delighted to receive your application.
Please apply via our career portal.

Reference: 801316732

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