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Airline Account Specialist with Mandarin (m/f/d)

Posted on Nov 24, 2019 by Elavon Financial Services DAC

Frankfurt am Main, Hessen, Germany
Immediate Start
Annual Salary

Elavon is a leading global service provider of card-based payment systems in Europe with presence in Germany, Ireland, the UK, Norway, Poland, Belgium and Spain.

As a subsidiary of U.S. Bancorp, we offer secure and efficient payment solutions from a single source; perfectly tailored to the needs of our discerning customers through state-of-the-art technology and the permanent availability of our first-class, multilingual customer service teams.

More than 1500 employees currently work for us in these throughout Europe. We think globally and act locally.

We are looking for a

Airline Account Specialist with Mandarin (m/f/d)

(Location Frankfurt)

Airline Account Specialist acts as a single point of contact for strategic customer accounts and as an interface between the Customer, internal departments and third party providers. The main objective is to establish and enforce a strong relationship while ensuring high customer satisfaction, by proactive follow up on customer queries while promoting and understanding of each other's business practices. Demonstrate thorough understanding of key customers within the portfolio. Keep up to date with industry issues affecting portfolio and abreast of new products, services, and other significant industry information.

The functional responsibilities are to establish and enforce strong relationships with our Customers by identifying, investigating and resolving Customer requests (issues) quickly and efficiently

  • Ensure differentiated customer experience is at forefront of all actions & work to actively enhance customer experience
  • Build and maintain strong, long-lasting customer relationships
  • Ensure customer files are maintained and updated regularly and as required
  • Regular conference calls/ possible onsite meetings with Customer: optimize the relation with the respective Customer
  • Initiative- know your customer, review account and seek opportunities to improve operational performance / Proactively seek solutions to process issues within the team
  • Management of Key Performance Indicators for your customer
  • Managing Customer expectations and resolving complaints
  • Build relationships with all areas in and outside of Operations to achieve the best result for your Customer
  • Handle all queries with the best interest of both the Company and the Customer
  • Handle confidential and highly sensitive company information
  • Ensures that the customer data is kept secure in line with the acceptable use policy and other published security policies, standards and best practice

  • Mandarin and English minimum excellent language proficiency, additional language a distinct advantage
  • Early working hours preferred
  • Experience in customer facing roles
  • Ability to work under pressure and prioritize workloads
  • An understanding of financial performance and the ability to use and analyze figures
  • Preferably an understanding of the Cards industry with special knowledge of the acquiring area. To be aware of and understand the key factors surrounding the industry i.e. Risk, Interchange, Scheme rules
  • An appreciation of the technical side of acquiring e.g. systems, software, and communications
  • Strong organizational, communication, influencing and problem-solving skills
  • Must be computer literate, including knowledge of MS Office
  • Positive attitude, the ability to work well with others and to meet and overcome challenges
  • Ability to handle multiple task and be detail oriented
  • Ability to develop and maintain professional working relationships with co-workers
  • Ability to work independently as well as in a team environment
  • Sound reasoning ability together with strong problem solving skills and ability to know when to escalate a problem before it becomes critical

  • A performance-related salary.
  • Professional development prospects in a customer- and employee-oriented company.

Reference: 801559938

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