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Technical Support Engineer

Posted on Dec 26, 2019 by Devexperts

Porto, Portugal
Immediate Start
Annual Salary
At Devexperts (Full-time), in Porto, Portugal
Expires at: 2020-02-04

Devexperts specialises in the development of highly sophisticated software solutions and services for the Financial Markets industry. Our clients are retail and institutional brokers, exchanges and buy-side firms, and our products cover a wide array of applications, from online and desktop trading execution platforms, risk management and fix gateways, to one of the industry's most encompassing offer of real-time and historical data services.

We are now looking for a Technical Support Engineer to join our team in Porto, who will be responsible for:

  • Deployment, installation and configuration of sophisticated Market Data/Trading/Finance and related software
  • Administration of Network Equipment (Cisco, Juniper, others) and UNIX/Linux OS installation, configuration and maintenance
  • Active assistance to developers, participation in DevOps routines
  • Installation and management of in-house developed and external well-known monitoring systems
  • Design, installation and configuration of managed servers including physically racking and connecting equipment to third-party devices
  • Design, deployment and configuration of cloud-based servers and networks provision servers and storage, configure firewalls, VPN, monitoring, etc
  • Pro-active in identifying and troubleshooting problems in testing and production environments. Generating solutions and bug reports where required
  • Pro-active monitoring of the health and status of the network and systems, and continuously make improvements
  • Solving critical problems in the network environment such as multicast routing/latency issues/packet loss/etc
  • Solving critical problems in Systems, platforms and data such as unavailability/outage/inconsistency/misconfiguration/etc
  • Diagnosing complex issues within network stack including low-level packet capture and OS system analysis
  • As a member of the Operations team participate in an on-call support rotation to ensure 24x7x365 coverage for critical core and customer issues
  • Active collaboration and close work with all other IT teams to find solutions to problems
  • Training and guidance for Level II engineers
  • Spread/share knowledge within own team and other teams
  • Communicating with clients and partner companies representatives
  • Document and publish infrastructure/systems schemas and designs
Main requirements
  • At least 3 years of experience in Unix/Linux administration
  • Experience in Amazon/Microsoft computing clouds
  • In-depth knowledge of TCP/IP and ISO/OSI stack
  • Solid experience with networking (routing, switching, IP, TCP, UDP, BGP, EIGRP, MPLS, VPN, DNS) and Cisco/Juniper OS
  • Knowledge of IP Multicast (RP, PIM, IGMP and MSDP)
  • Required technical knowledge needed to ensure safe, effective, and efficient changes to the network and systems infrastructure
  • Proficiency in shell script languages AWK, Perl and etc
  • Preferred experience in cluster technologies and high availability systems
  • Experience working with Tomcat, Apache, nginx, haproxy webservers
  • Experience in solving complex problems and ability to handle multiple tasks and projects simultaneously
  • Strong analysis, investigation and troubleshooting skill
  • Good written and spoken command of the English language
Nice to have
  • Understanding high-performance, high-throughput and low-latency network technologies
  • Knowledge of Java programming language
  • Knowledge of Oracle/Postgres RDMS
  • Experience with CDN architectures
  • Experience with WAN technologies
  • Experience with Trading/Exchange/Risk management software usage and management
  • Experience with Atlassian software (JIRA, Confluence, etc.)

Reference: 818394969

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