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Client Success Analyst DACH - German speaker

Posted on Dec 28, 2019 by neuvoo

Lausanne, Vaud, Switzerland
Other
Immediate Start
Annual Salary
Full-Time

Who We Are

One of the fastest growing companies in Canada and # 1 in the HR field, as per the 2018 Growth 500 rankings, with more than 70 million visitors per month. We operate in 79 countries and employ more than 200 people worldwide

We are now looking for a globally-minded Customer Success Analyst for DACH to join our team in our our EMEA headquarters in Lausanne, Switzerland.

The Opportunity

HR technology platform. We are interested in candidates who are looking to take care of each other. You'll be responsible for managing, monitoring and optimizing key existing campaigns, working directly with the EMEA sales people in the office as well as the customer success team.

We are looking for a self-starter who thrives in a fun, results-oriented work environment. We want someone who is curious, responsible, cooperative, and ready to work in a fast-growing company. We are looking for someone who is in the process of optimizing.

The Work Environment (What's in it for you!)

  • Brand new office in central Lausanne with lake view
  • Fast Growing and International team with more than 8 nationalities
  • Relaxed dress code
  • Work directly with one of the partners, opportunity for growth and coaching
  • Competitive salary package
  • Unlimited vacation time
  • Day in the life

  • Optimize and grow existing campaigns
  • Focus on retention and growth of your clients by understanding their business and meeting their goals
  • Resolving technical, product, or account issues
  • Technical tasks include but are not limited to: data analysis, optimizing traffic sources, troubleshooting indexation issues, testing URL parameters, reviewing XML feeds
  • Collaborate with sales, product, and indexation teams to translate client needs into actionable items internally
  • Tweak campaigns based on data analysis to meet client needs
  • Meet directly with clients when necessary to review strategy
  • What You Bring

  • Bachelor's Degree or relevant Diploma
  • Fluency in English and German. Any other European languages ​​are a plus!
  • 1-3 years' experience in online advertising, business analyst or client success type role
  • Understanding of PPC advertising products
  • Experience speaking with clients or decision makers
  • Familiarization with SQL queries
  • Making the data tell a story
  • A passport full of stamps
  • This is a unique opportunity to join the fastest growing global company in the HR space. We work hard to keep growing and are looking for new voices to help us get the world to work.

    Please note that we would only consider people who speak German fluently as this role is for DACH.

    Reference: 818974611

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