This Job Vacancy has Expired!

Desktop/Onsite Support (MAC) - Dublin, Ireland

Posted on Jan 23, 2020 by eTeam Inc.

Dublin, Ireland
IT
Immediate Start
Annual Salary
Full-Time

Job Type - Perm/contract

JOB DESCRIPTION

  • Provide onsite technical support to employees
  • Troubleshoot multiple computer and mobile platforms: Macintosh, Windows, Linux, Android and iOS
  • Provide advanced support for multiple enterprise applications including: e-mail, calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as specialized department-specific applications
  • Manage and provision equipment for all new hires (mobile phone, desktop peripherals, laptops and desktops)
  • Troubleshoot and support video conference equipment, including events held onsite
  • Remotely troubleshoot local and networked printers, including multi-functional copiers
  • Open, track and close all service requests, as well as manage the classification, assignment, tracking, and completion of requests
  • Identify and implement innovative solutions to resolve customer issues
  • Ensure resolutions are consistent with company standards and policies
  • Liaise between local suppliers/Suppliers and our internal GTS team when troubleshooting as necessary

Reference: 831693329

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