Concessions Manager - Niagara Falls State Park

Posted on Feb 14, 2020 by Delaware North

Niagara Falls, NY 14301
Retail Trade
Immediate Start
Annual Salary
Our Exciting Work Environment

There's so much to explore and discover at Niagara Falls State Park, from the historical and geological, to the wonders of nature. Enjoy a scenic walk along the Niagara River Gorge, visit the Cave of the Winds, dine at the Top of the Falls Restaurant, or bring the kids to our Discovery Center featuring lots of activities to make education fun and fascinating. Visit

The Opportunity

This position will be responsible for the overall operations of the quick-service outlets and concession portables on the State Park grounds, including a snack bar, grill, coffee shop, ice cream stand and portable locations. Specific responsibilities include:

Oversee $3.7M in Concession Food Revenues

Responsible for interviewing and hiring over 100 seasonal employees each year.

Train associates in Delaware North's Guest Path standards, company policies, and procedures to ensure quality employee performance.

Order and maintain inventories for department, maintain cost control efforts for labor and food cost and conduct meetings updating staff on daily goals and objectives.

Responsible for menu production for each of the different Concessions operations in the park

Verify sales reporting (using Micros Symphony POS system and Titbit) and cash handling and prepare various cost and operational reports as required. Provide and administer effective system for cash and maintenance of inventory levels.

Handle guest relations and monitor employee adherence to Guest Path standards.

Maintain proper implementation of sanitation procedures.

Qualified candidates should have:

Minimum of one (1) to three (3) years' hospitality related experience in a fast paced environment.

Associated Degree preferred, or equivalent experience.

Experience in food preparation, inventory and cost control, scheduling and purchasing.

Familiar with standard food and beverage equipment.

Strong managerial skills required.

Demonstrated initiative, leadership and team building skills are essential.

Must be available to work some weekends and holidays, as directed.

Physical and Environmental Requirements:

Frequent walking throughout entire property for entire length of shift, 8+ hours

Constant standing, bending, reaching and repetitive motions

May be exposed to variable temperatures, including extreme heat and cold, depending on season

Who We Are

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Reference: 844684203

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