Multi-Channel Communications Manager
Posted on Feb 14, 2020 by US Cellular
Leads the strategic development and delivery of all multi-channel communications designed to highlight Marketing, Channel, and Operations initiatives and programs. Owns, develops and delivers effective communication solutions designed to drive specific action and outcomes relative to key organizational initiatives and programs with associates at all levels to achieve superior results for U.S. Cellular. Consult with business owners throughout the organization resulting in the refinement and editing of all content for leaders and associates based on varying priorities/communications already in queue, ensuring highly effective design and delivery.
Owns communication processes and communication process development for all of Channels.
Develops strategic communications plans for Functional projects and strategic initiatives.
Develops, edits, or contributes to strategic communications plans around major enterprise initiatives that impact the Frontline Organization.
Oversees day-to-day operations of specific year-round communications programs including Town Hall meetings and other communication programs.
Work closely with company senior executive level officers on strategic communication planning.
Approves and creates communications content distributed to frontline associates and leaders.
Identifies opportunities to drive the Dynamic Organization, support organizational initiatives and develop communication materials and programs to promote and publicize these activities.
Facilitates cross-functional relationships between MSCO and other departments such as Public Relations to ensure consistent message delivery both in content and format.
Builds and fosters a solid working relationship and partnership with other departments to stay informed and abreast of new initiatives, products, and services.
Ensures that the Dynamic Organization Values and Behaviors, as well as Customer Service Vision and Mission, are represented throughout communications materials.
Manages content development and administration of Field Support Intranet websites.
Bachelor's degree or equivalent experience required.
Minimum of 7 years of either internal communications or corporate/agency experience,
Must have an ability to lead, inspire coach and motivate a team
Ability to understand, interpret, and write about strategy, goals and operations performance.
Demonstrated written and oral communications skills; capable of succinctly and clearly communicating to all levels of the organization (from Frontline to Executive).
Ability to follow through on assigned tasks with limited supervision; high degree of autonomy and initiative..
Demonstrated track record of strong problem-solving skills applied successfully to complex projects. Creative problem solver who can choose and/or create appropriate solutions to unique problems; responsible for modifying existing approaches and developing new solutions.
Outstanding attention to detail and ability to edit/proofread.
Able to complete multiple tasks and high volume of work under tight timelines.
Excellent time management and organizational skills;
Strong interpersonal skills and a consultative approach to business; ability to work well with people by building alliances and collaborating cross functionally
Customer service and associate support focus.
Flexibility and change leadership
Desktop proficiency in Microsoft, including Windows, Office, and Publisher.
Proficient with basic web application designing software
Travel as required, approximately 10-15%
Preferred majors include Journalism, Public Relations, Communications or English. Graduate degree is preferred.
Preferably working in the wireless industry,
2-4 years of leadership experience preferred with either direct or indirect reports;
Project management skills preferred.
Internal U.S. Cellular® experience a plus
Job : Operations
Location(s) : Illinois-CHICAGO_IL Oklahoma-TULSA_OK, Iowa-KNOXVILLE_IA, Wisconsin-WAUKESHA_WI, Iowa-CEDAR RAPIDS_IA
U.S. Cellular® is an EEO employer and gives consideration to qualified applicants without regard to race/color/age/religion/sex/sexual orientation/gender identity/national origin/disability/veteran status, pregnancy or genetic information.