Network Specialist

Posted on Feb 14, 2020 by LabCorp

Burlington, NC 27215
IT
Immediate Start
Annual Salary
Full-Time
The primary focus of the Desktop Technician will be the support of desktop and laptop systems, including break/fix service, operating system and application loading, application configurations and user settings, and desktop administrative duties for enterprise applications and systems. The role will record, track, and escalate cases through our already established ticket tracking system as well as keep documentation up to date, but not limited to the following:

Essential Job Functions:

* Support operating systems and 3rd party applications within the enterprise
* Coordinate with vendor support contacts to resolve technical problems with desktop computing equipment, software and telecom devices
* Ensure connectivity to domain controllers, file servers, email servers, computer conferencing systems, application Servers and administrative systems
* Perform software installations and rollouts
* Troubleshoot and resolve help desk tickets
* Network printer and scanner setup and troubleshooting

Other Duties as Assigned:

* Perform other duties as assigned.
* Able to work extended hours as needed.
* Assist in project work in addition to supporting the business
* Attend staff meetings, teleconferences and departmental meetings.
* Able to travel on business and to branch offices, potentially on some overnight trips, as needed.
* Able to lift a minimum weight of 35 pounds, and able to perform repetitive standing, sitting,
* stooping, walking, stretching, reaching, and use full range of body motions in a standard IT/
* office work environment.
* Moving and setup of computer equipment and peripherals will be performed as needed.

License/Certification/Education: Normally requires a B.S. Degree in Computer Science w/5+ years of experience.

Job Qualifications:

* 3+ years of experience supporting Windows desktops and laptops
* Experience troubleshooting and resolving software and hardware issues, and installing/replacing hardware on desktop PCs
* Experience installing software, patches, updates on Desktops and Laptops
* Experience troubleshooting basic network, software, and printing problems
* Experience administering Microsoft Active Directory
* Knowledge of TCP/IP networks
* Microsoft Office suite
* Basic knowledge of Microsoft Exchange server
* Exceptional Customer Service Experience
* Physical networking (Ethernet cabling, telecom, patch panels) a plus
* MCSA/MCSE/MCITP certifications, training, or relative experience is desirable

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Reference: 844684412

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