Senior Enterprise Service Architect
Posted on May 4, 2020 by CV-Library
Location: Ruddington OR Manchester (Travel to other DCC sites would be required)
As Senior Enterprise Service Architect you will have strong background in the design of Managed Services you will lead a team of Enterprise Service Architects who are responsible for the production of DCC Enterprise level Service & Process Packages (packages include but are not limited to Service Designs, supporting process and procedures, system data, templates, work instructions, plans, RAID, knowledge articles and training material); You will be Accountable for all Enterprise level Service Designs & Processes along with all supporting documentation. You will contribute to the future Service Strategy through the influence of best in class, quality documentation establishing a Centre of Excellence for DCC Ecosystem Designs.
What you'll be doing:
▪ Deliver end to end packages ;develop and maintain the DCC Service Catalogue;
▪ Manage Plans & RAID for the Enterprise Service & Process Design workstreams;
▪ provide support to the procurement process and function regarding service related elements of the procurement lifecycle.
▪ have a close working relationship with the Operations teams to ensure that all implemented and/or changed E-2-E Services are capable of delivering to Target Service Levels and KPIs;
▪ champions service management and associated processes and procedures within the Ecosystem, operating within the ITIL frameworks and compliant with ISO2000;
▪ leading and moderating workshops with experts on the development of technical test cases;
▪ coaching and training of partners and clients; support team members or others within the ecosystem through knowledge sharing, coaching or 'buddying'; and
▪ demonstrate a high level of understanding with respect to service management, ITSM toolsets, service architecture, business services along with the operational implications
contribute to the future Service Strategy through the influence of best in class, quality documentation; ▪ Establishing a Centre of Excellence for DCC Ecosystem Designs
What we're looking for:
Extensive experience in designing E-2-E services, developing and implementing sustainable and scale-able service management processes and procedures from scratch
Experience in selecting and applying service management principles, policies and techniques in the definition of Service Designs in operational environments
Customer focused with ability to identify and understand and deliver to the (internal and/or external) customer's needs
Strong knowledge relating to service management and ITSM toolsets, service architecture
Strong vendor management experience and understanding 3rd party support contracts, proven ability to manage ambiguity, conflict and prioritisation
Ability to identify service gaps and develop and implement solutions
Strong line management experience, looking at succession, development, improvements both within the direct and wider teamAbout the Smart Data Communications Company (DCC)
At DCC we've built the data and communications infrastructure that will support the mass roll out of smart electricity and gas meters to homes and small businesses across the country. The world's most ambitious smart meter roll out will see over 53 million smart meters installed across the UK by 2020. Join us and you'll be part of a team that is supporting the country's transition to a low-carbon economy, and helping to ensure an affordable, secure and sustainable energy supply for the future.
Smart DCC are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions.
What's in it for you?
A competitive basic salary
25 days holiday (rising to 27) with the opportunity to buy extra leave
10% car allowance ;a discretionary annual bonus up to 20%
Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave…and plenty more
Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
Located at either Ruddington- Nottinghamshire Or at Smart DCC's new Manchester office, located close to Manchester Airport providing state-of-the art facilities you'll also benefit from onsite car parking, good access to transport etc. You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you. If you have any questions you'd like to ask before applying, you can contact recruiter.
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees