Director of Technology, Salesforce
Posted on Jun 1, 2020 by Ascension Health
Develops departmental goals, plans and standards consistent with the technological, clinical, administrative, legal and ethical requirements/objectives of the organization.
Plans, organizes and directs all activities related to staffing, including hiring, orienting, evaluating, disciplinary actions and continuing education initiatives.
Prepares departmental budgets and ensures the department operates in compliance with allocated funding.
Coordinates and directs internal/external audits.
Directs and evaluates all departmental activities including research, design and development of new technologies, service level determination and complaint management.
Develops partnership with senior management. Works with other senior managers and senior users in strategic technology issues.
Establishes strategic direction and oversight in order to ensure that technology resources will be optimized and expenses managed.
What You Will Need
High school diploma/GED with 2 years of experience, or Associates degree, or Bachelors degree required
Masters degree preferred.
Salesforce Technical Architect Certification preferred.
5 years of experience required.
10 years of experience preferred.
2 years of leadership or management experience required.
5 years of leadership or management experience preferred.
3+ years of Salesforce hands-on configuration experience (Lightning) including creating and managing configuration administration processes including, but not limited to workflows, validation rules, approval processes, assignment rules, and process builder flows. Includes the ability to implement new enhancements including creation of custom objects, flow triggers, and business alerts.
Experience in Salesforce (SFDC) CRM with end to end implementation experience.
Experience in Health Cloud or Marketing Cloud preferred.
Salesforce.com integration experience, including between different business systems as well as working with integration tools.
Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, and implementing new instances of Salesforce.com from scratch.
Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution roadmap.
Additional Salesforce.com experience includes Workflow Alerts and Actions, and Approval Workflow.
Experience in a Healthcare setting preferred.
Strong understanding of Application Lifecycle Management (Agile), Development Lifecycle and Deployment Best Practices, and Governance
Exposure and certification in one or more Salesforce solutions (Sales, Service, Community, Marketing).
Must be comfortable with some travel.