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Director Sales Experience

Posted on Jun 1, 2020 by Neiman Marcus

New York, NY 10001
Sales
Immediate Start
Annual Salary
Full-Time

Summary Statement: The Sales Experience Director is responsible for sales within their assigned area, facilitating partnerships across functions and departments, driving team towards goals, and leveraging team skills to build a customer-driven sales experience, all while being a steward of Neiman Marcus.

Responsibilities & Qualifications

Responsibilities & Duties

Business Ownership

Supports the Store GM in fulfilling their duties, including backfilling for GM as needed
Drives towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for all sales departments
Oversees all aspects of merchandising and communications with merchant and vendor partners (eg, presentation, returns, damages)
Manages team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence
Determines strategic objectives in partnership with Store GM and sets priorities accordingly
Oversees Client Development function in stores to meet overall client development and selling KPIs
Analyzes and develops understanding of internal/external customer behavior, trends, and preferences, adjusting processes and standards accordingly (eg focus programs)
Plans and executes store budget and ensures guidelines are being followed to minimize operating expenses and maximize revenue
Facilitates cross-functional communication across store departments to optimize collaborative efforts
Fulfills store senior leadership responsibilities, including attending daily, weekly, and monthly meetings, as applicable
Actively participates in, and in the absence of the Store GM, facilitates Store Senior Leadership team meetings by fostering a trusting and respectful environment for free and open participation, idea sharing, addressing concerns/challenges, setting goals, etc.
Partners with Merchant and Planning Organization Leaders and Regional team to determine appropriate strategies and action plans for the store to yield positive results

People

Oversees people, product and placement, and sales promotion
Oversees Client Development team performance and objectives through management of SGMs
Recognizes outstanding Associate performance, addresses opportunities for improvement, and quickly resolves issues
Tailors leadership style to appropriately set expectations and coach for growth for different levels of direct reports
Sets goals for Associates in alignment with department objectives and supports in Associates in achieving them
Develops, motivates, and trains the management team in all aspects of the store
Provides consistent and frequent communication so all team members are aware of the store vision, goals, and expectations

Customer Experience

Champions Neiman Marcus culture and values, and manages team to create a friendly, upbeat atmosphere where customer service is consistent with Neiman Marcus standards
Partners with Client Development, Brand Experience, Restaurants, Merchants, and Brands Manger and Regional team to fulfill store strategic efforts
Oversees the floor to monitor coverage and presence for the store
Builds a Customer Service-driven team, overseeing Customer Service efforts and escalations
Partners with functional leads for execution of in-store selling events
Seeks to help others by identifying and meeting the needs of the team, customers, partners, and the community

Qualifications
10+ years of relevant experience, luxury retail fashion experience preferred
Prior retail senior management experience required
4-year degree preferred
Demonstrated change leadership within team and organization
Proven track record achieving results across multiple businesses
History of building, leading, motivating, and coaching teams to achieve objectives
Advanced business acumen and analytical skills
Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate business partners, and leading cross-functional large-scale initiatives
Excellent oral and written communication skills
Strong attention to detail
"Win together" mentality
Advanced proficiency with MS Office Product Suite
Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Reference: 895484210

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