This Job Vacancy has Expired!

User Researcher

Posted on Jul 30, 2020 by UK Research and Innovation (UKRI)

Swindon, Wiltshire, United Kingdom
Immediate Start
£39k - £43.3k Annual

User Researcher

UKRI, Swindon

£38,969 - £43,300 (depending on experience)

As a User Researcher you will work within your digital services team to plan, design and carry out research activities with users that help teams gain a deep understanding of the people that use your service. This research informs policy, proposition, content and interaction design so that services work well for users and achieve policy intent. In this role you will work with senior team members and external partners to deliver research and testing activities including usability testing, interviews, surveys, ethnographic studies, and analytics.

You will synthesize insights from discovery to inform evidence-based prototypes and designs as well as facilitate project workshops to uncover insight and build consensus. You will champion user-centred design principles and best practice within UKRI. As a User Designer you will balance user needs, technical complexity and risk in order to support the prioritisation of product roadmaps.

You will maintain expertise within Government Digital Service user research design patterns and standards and keep regular contact with key stakeholders in government to build good working relationships. You will be part of a community of user researchers and work collaboratively with agile working teams alongside business analysts, system architects, developers and testers.

To succeed in this role, you will have:

  • Working experience in delivering Discovery and Design phases in multi-stakeholder environments
  • A range of research methodologies to inform the best possible outcomes.
  • Experience in producing high quality UX outputs such as personas, user journeys, user flows, wireframes, mock-ups, designs, and prototypes.
  • Proven experience in collaborating within an Agile environment, balancing user needs, business requirements and technical constraints.
  • Good experience in usability and accessibility testing, including with Assisted Digital Needs groups, to continuously iterate ideas and designs.
  • Working knowledge of GDS service design patterns and standards.

Choosing to come to work at UKRI means that you will have access to a whole host of benefits including a flexible working scheme, a Career Average Revalued Earnings pension scheme, 30 days annual leave allowance, access to employee shopping/travel discounts and salary sacrifice cycle to work scheme.

Applications are handled by UK Shared Business Services, to see more details and to apply please click the apply button. Please include a covering letter outlining how you fit the role criteria. Applicants who are unable to apply online should contact us by telephone.

The closing date for applications is the 2nd August 2020.

Reference: 918497425

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