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Medicare Sales Team Leader (Remote) - CT

Posted on Jul 30, 2020 by e-TeleQuote Insurance

Kansas City, MO 64101
Sales
Immediate Start
Annual Salary
Full-Time
Description:

We are growing and have an immediate need for multiple Team Leaders to manage our work at home licensed insurance agents! These positions are remote.


Essential Duties and Responsibilities:

  • Coach agents to yield optimal sales performance through a sound understanding of the business and engagement with their team; ensure proper coaching documentation is completed.
  • Manage the daily operations of a team of agents; implement operational strategies by conducting team meetings, one on one coaching, performance reviews, and providing regular feedback to licensed insurance agents.
  • Meet or exceed sales goals and objectives through management of a team of licensed insurance agents in accordance with Company policies and procedures; motivate and coach direct reports, conduct performance appraisals, maintain accurate, current and consistent documentation, and assist with recruiting, selecting, onboarding, training, as needed.
  • Review productivity statistics on a daily basis; clearly outlining job expectations, providing constructive feedback, direct coaching, and disciplinary action, when necessary.
  • Ensure training needs of agents are met on an ongoing basis.
  • Organize staffing, including shift patterns and number of staff required to meet demand; monitor attendance in accordance with Company policies and procedures.
  • Monitor random calls to improve quality, minimize errors and track operative performance.
  • Resolve escalated customer issues.
  • Liaise with supervisors, team leaders, operatives and third parties to gather information and resolve issues.
  • Prepare sales performance reports each day.
  • Ensure equipment of agents is in working order at all times; coordinate preventive maintenance programs, initiating repairs as needed, evaluating and implementing upgrades.
  • Provide Subject Matter Expertise.
  • Successfully complete all required training and continually update agents.
  • Hold regular team meetings with direct reports; ensure all Company policies and procedures and client changes are communicated in a timely manner.
  • Administer Recognition and Rewards programs in accordance with Company's guidelines.
  • Perform additional duties and responsibilities, as assigned.
. Requirements:

Education/Experience Requirements:

  • Associate's degree in a related field or advanced vocational training and 2 or more years' related experience; or High School diploma or equivalent with 3 or more years of related work experience required.
  • At least 1 year management experience required; experiencing managing a remote workforce preferred.
  • Inside sales experience in a Medicare and/or individual sales environment, preferably in a brokerage or insurance company with a successful track record of goal achievement.
  • Knowledge of CMS and Health Care reform rules and regulations required.
  • Must be able to obtain an Insurance License in relevant state.


Qualification/Skill Requirements:

  • Advanced user-level knowledge of computer technology and computer operating systems including MS Office products.
  • Ability to guide individuals toward goal achievement using negotiation, teamwork/collaboration, motivation and staff development skills; must be able to coach others towards meeting highly demanding sales goals.
  • Ability to act as a role model and leader within the organization.
  • Ability to demonstrate innovation, good judgment, and problem solving skills when making decisions.
  • Excellent customer service and communication skills, ability to work under pressure while maintaining professional demeanor.
  • Strong analytical and project management skills.

EOE AA/M/F/Vet/Disability

PM20

Reference: 918727374

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