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Team Member - unit 877 - Gilmer Rd

Posted on Jul 30, 2020 by Whataburger Ventures LLC

Longview, TX 75601
Customer Service
Immediate Start
Annual Salary

The Team Member is a business partner responsible for fulfilling the purpose of Whataburger by promptly ensuring each customers experience meets or exceeds expectations. The Team Member fulfills these expectations by guaranteeing each customer a hot, freshly-prepared product, of the highest quality ingredients; made to order and promptly served in a comfortable, clean, friendly restaurant.

To begin the path for career success at Whataburger. Team members will participate in a skills development program and will be required to achieve certification in specific stations associated with the position.


• Ensures all products are prepared according to quality standards, as ordered, and delivered to the customer within Whataburger service time standards, with a no excuses mentality.

• Supports food production through the preparation and stocking of various food items as directed by a member of management.

• Promotes excellence in customer relations to the rest of the team.

• Accurately reports all hours worked during a shift or week according to Company policy.

• Performs maintenance tasks as scheduled, or assigned.

• Actively participates in all current sales promotions/marketing events during work time.

• Operates all designated food production or customer service stations, as directed.

• • Achieves certification at the specific stations associated with a position.

• Accurately states all Whataburger menu items, product ingredients, and when these items are available for sale to our customers.

• Stocks the drink, fry, and dining room stations and grill area to assure continuous service is maintained.

• Demonstrates knowledge of proper storage procedures upon delivery of all produce items. Practices First-In/First Out (FIFO).

• Establishes and maintains effective working relationships, emphasizing restaurant operations functions within the company and its capacity to serve as a productive team member.

• Supports customer service by stocking stations with an appropriate amount of items to assure continuous service.


• High school diploma/GED or equivalent work experience


• 0-6 months experience in general industry

• Demonstrated ability to communicate and maintain an effective working relationship with management and co-workers

• Demonstrated ability to work in a team environment


• Some knowledge of the organization and its functions

• Some knowledge of working practices, procedures and techniques


• Food Safety Certification (may vary based on city, county and state requirements)



• Employee and Company will mutually agree on their availability based on needs of restaurants

• Working conditions exist to satisfactorily fulfill job responsibilities

• Must be able to work overtime occasionally


• Must be able to lift up to 35 lbs

• Must have the ability to stand during entire shift

• Ability to reach, bend, stoop, lift, shake, stir, pour, carry and push

• Ability to read (Orders on tickets, Menu Board, receipts, etc.)

• Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood and produce items

• Frequent washing of hands

Reference: 918727392

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Team Member - unit 877 - Gilmer Rd

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