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Cisco Contact Centre Engineer - UCCE Experience

Posted on Sep 16, 2020 by Lorien

London, United Kingdom
IT
Immediate Start
Annual Salary
Contract/Project

Cisco Contact Centre Engineer - UCCE Experience

As one of Vodafone's key strategic partners we are currently recruiting for a Cisco Contact Centre Engineer to join the team on an initial 3 month contract. This role is remote based and deemed outside IR35.

Key sills required:

  • Knowledge and familiarisation with Cisco UCCE and associated toolsets such as Script Editor and Config Manager
  • Hands on knowledge and experience of building Customer Call Flows and associated configuration based on Customer Requirements
  • Hands on knowledge and experience in Finesse Agent Desktop Configuration (eg Reason Codes, Phonebooks, Layouts etc.)
  • Ability to troubleshoot and support to address potential customer issues relating to Call Flows and Desktop Configuration

If this role is of interest and you would like to know more then please apply now.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

Reference: 949621292

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