IT Support Engineer, involvement in 3rd line tech

Posted on Sep 16, 2020 by Fruition IT Resources Limited

Bradford, Yorkshire, United Kingdom
IT
Immediate Start
£22k - £24k Annual
Full-Time

IT Support Engineer (1st and 2nd Line)

Location: South Bradford (near Cleckheaton) - Free Parking

Salary - £22,000 - £24,000 + Staff discounts + Pension + Free parking

Helpdesk Analyst, Service Desk Analyst, Desktop Support Analyst, 1st Line Support Analyst, 2nd Line Support Analyst, 1st/2nd Line Support Analyst, IT Support, Technical Support, IT ANalyst, Technical Analyst

We are looking for a Technical Support Analyst to provide 1st and 2nd line support to a successful and fast paced organisation based in South Bradford (near Cleckheaton).

The successful Technical Support Analyst will be an ambitious and customer focused individual who is driven by setting standards and challenging the norm. You are likely to already be working in an IT support role but looking for your next career step.

You will be a part of a close-knit team and will have training and involvement in 3rd line tech as well.

Technical Support Analyst Experience required:

  • An experienced Analyst with experience of working in a 1st and 2nd Line Microsoft support environment.
  • Experience of providing support to Desktop, PCs, Laptops, and Networks and bespoke Applications.
  • Experience of supporting Windows 10, Microsoft Office, Outlook, and Exchange 2013.
  • Active Directory experience
  • Network experience - Understanding of VLAN, WAN,LAN, TCP/IP, DNS and DHCP
  • Experience of using Remote access tools
  • SQL Scripting experience would be desirable
  • The ability to communicate effectively at all levels with both the business and other IT departments
  • Exceptional customer service skills with good attention to detail and an excellent telephone manner
  • Self-motivated, enthusiastic and proactive individual who possesses excellent problem-solving skills
  • The ability to learn new technologies quickly and be able to work in a pressurized/stressful environment

If you are passionate and enthusiastic about service and considering a new challenge then please send me your CV for immediate consideration. Commutable from Leeds, Bradford, Harrogate, Wakefield, Huddersfield and surrounding areas.

Helpdesk Analyst, Service Desk Analyst, Desktop Support Analyst, 1st Line Support Analyst, 2nd Line Support Analyst, 1st/2nd Line Support Analyst, IT Support, Technical Support, IT ANalyst, Technical Analyst

Reference: 949627069

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