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Manager - Information Management Services

Posted on Sep 19, 2020 by CV-Library

Birmingham, West Midlands (County), United Kingdom
Immediate Start
Annual Salary
Mitie has a fantastic opportunity to join our Birmingham team as a Information Management Services Manager, which is primarily to ensure the smooth running of all our services provided on site. Working with the engagement teams to ensure client relationships and service standards are maintained, at our clients prestigious office in the centre of Birmingham City Centre.

Key areas of responsibility are Line management, Distribution, Loading Bay, Print, Records Management and Stationery.

Line Management

* Line Management of operational staff including but not limited to documented monthly 1-2-1’s, annual appraisals, administration, performance and absence management

* Manage staff rotating shift patterns and absence cover to allow all services to be manned

* Chair documented weekly team meetings, Tool Box Talk’s and other updates

* Update the Business Management System (BMS) folders with required forms/documentation

* Compile volumes and record on the monthly report

* Manage and provide operational support

Relationship Management

* Daily contact with National Manager to ensure service expectations are met and current/upcoming assignments are planned

* Completing weekly/monthly management reports

* Work closely with fellow IMS Manager’s and Supervisors sharing best practise and ensuring we work consistently across UK offices

* Build and maintain effective working relationships with our client and fellow One team provider’s

* Meet with client monthly to ensure opportunity to discuss operations and planning for upcoming event

Operations Management

Ensuring the core operational services are provided at the highest standard

Customer Service

* To provide a professional, friendly and helpful customer focused service to our clients each day

* Lead and engage team to support the "One" team ethos

Loading bay

* Ensure compliance with processes, to maintain safety of all personnel in the loading bay area

* Communicate with building security over 2-way radios

* Receive incoming mail, couriers and ad hoc items maintain audit trail of tracked mail and courier items, ensuring all equipment is utilised

* Ensure efficient handover to Service Solutions team for end delivery to customer

* Keep accurate records of courier items being sent from receipt to loading bay to handover to collecting driver

Document Management

* Distribution of internal mail, collection of outbound mail and tracked items from service areas

* Use various supplier websites to make bookings

* Replenish cupboards with stationery and photocopier paper, loading paper and toner into photocopiers

* Stock management and ordering via internal systems

Records Management

* Manage on-site client files, collecting from secure drop off cupboards, recorded on database and filing in secure file store

* Monthly tasks to send client files to offsite records management

* Process requests for files from file store or off-site storage


* Reprographics services including printing, laminating, wire binding and scanning

* Ensure office administration is carried out in a timely manner and mandated daily or regular checks are carried out

* Supporting MFD 1st and 2nd line fixes and requesting engineer call outs

* Daily administration and proactive management of tasks including managing email inbox, document handling, data classification, client access to restricted areas to maintain compliance with ISO 27001 accreditation (Information security standard)

Reference: 212466516

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