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Trade Support Systems Operations Manager

Posted on Sep 23, 2020 by Request Technology - Craig Johnson

Chicago, IL 60601
Immediate Start
Annual Salary

Prestigious Global Trading Firm is currently seeking an Operations Manager. Candidate will be will be responsible for managing the operations team, which consist of both Level 1 and Level 2 support personnel. This role requires hands-on management and support of the team in all aspects of electronic trading.


- Lead the operations team and guide in day-to-day activities.

- Develop and implement procedures for operations team to follow

- Proactively monitor and follow up on ticket/call flow.

- Mentor team members for an effective and timely ticket resolution.

- Build and monitor metrics to constantly evaluate team performance.

- Be hands-on in identifying and resolving production issues.


Strong working knowledge of UNIX environment/Unix commands.

Strong Scripting skills (unix Shell and python).

Basic database knowledge (Sybase, MySQL).

Previous experience in Financial Industry and/or trading.

Windows desktop support experience

Basic networking knowledge

Preferred Skills:

Prior experience in managing operations/dev ops teams.

Experience using Jira/Grafana/InfluxDB/Icinga.

Experience with price feed handlers/fix interfaces.

Linux desktop support experience

Network troubleshooting and analysis experience

Reference: 955074256

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