Service Desk/1st Line Support Analyst - £150 per day umbrella
Posted on Oct 10, 2020 by Jumar Solutions Ltd
We have a contract vacancy for an IT First Line Analyst. The department supports over 6,500 users and is the primary interface for all IT support in a busy customer-facing role.
We are looking for a 1st Line Analyst to join the IT Service Desk, providing customer support for both desktop and business applications across the group.
The role will involve:
- Provision of 1st line IT support for all applications and technical infrastructure
- Logging, managing and ownership of incidents and requests
- Regular written and verbal communication with customers
- Proactive monitoring of incidents and requests
- Contribute to the development and management of the Knowledge Base
- Liaison with suppliers, service groups and customers to ensure that agreed service levels are met
It is important that the applicant will have a mixed range of skills, to support the wide range of incidents reported across the group.
The successful candidate should have:
- Experience in a busy telephone based customer services environment
- Professional and polite telephone manner
- Proven customer service experience, ideally gained in a busy environment
- Demonstrable analytical and problem solving skills
- Knowledge of IT on a personal or professional level