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Senior Analyst, IT Commercial Systems

Posted on Oct 10, 2020 by Jazz Pharma

Palo Alto, CA 94301
Immediate Start
Annual Salary

Jazz Pharmaceuticals is an international biopharmaceutical company focused on improving patients' lives by identifying, developing and commercializing meaningful products that address unmet medical needs. We are continuing to expand our commercial product portfolio and our research and development pipeline in therapeutic areas that can leverage our unique expertise.

Our therapeutic areas of focus include sleep and hematology/oncology - areas in which we have a deep understanding of the patient journey and a suite of products and product candidates to address critical needs.

We are looking for the best and brightest talent to join our team. If you're looking to be a part of a company with an unwavering commitment to improving patients' lives and being a great place to work, we hope you'll explore our career openings and get to know Jazz Pharmaceuticals.


Jazz Pharmaceuticals is seeking an experienced professional to successfully administer and expand the Veeva Commercial Suite of applications at Jazz, including CRM and Vault. Domain knowledge in the pharmaceutical commercial area is highly desired. The position's primary role is to effectively support projects and operational activities within the Veeva CRM platform that is used by various functional groups such as Sales, Marketing, Market Access, and Medical Science Liaisons. A successful candidate will be self-motivated to deliver business value to the company, demonstrate the ability to become a subject matter expert in their field, and look to grow into leading future projects.

Essential Functions

. Provide CRM administration and operational support including user and security management, hierarchies, roles, data management, and report creation as necessary
. Support Veeva CRM projects comprised of internal stakeholders and external partners
. Responsible for configuration, design, and functionality of the Veeva CRM functions
. Strong technical expertise on the Veeva CRM platform including page layouts, custom objects, validation rules, permission sets, sampling program, closed loop marketing, and approved emails
. Prioritize and execute operational and enhancement requests that originate from multiple business groups
. Understanding of the territory alignment and targeting process
. Develop the necessary documentation for IT solutions projects (eg technical requirements, data flow diagrams, etc.)
. Build strong partnerships and relationships, across the organization and externally, that lead to the highest levels of collaboration and effectiveness
. Work closely with vendors on assigned projects, ensuring their deliverables are provided in a timely and quality manner

Required Knowledge, Skills, and Abilities

. Proven experience with 3 plus years configuring, administering, and managing Veeva Commercial Suite and associated modules
. Hands-on Admin experience with Veeva CRM and Veeva Vault
. Strong technical expertise in troubleshooting and resolving issues
. Strong working knowledge of Commercial IT processes, data, and systems is desired
. SQL experience is preferred
. Understanding of Master Data Management concepts is desired
. Experience with the pharmaceutical regulations of the EU (GDPR, etc) is a plus
. Good business acumen to understand the value of business capabilities enabled by IT, interdependencies and major risks
. Good communication, facilitation and organization skills
. Ability to develop strong and collaborative relationships with people at all levels within different functions
. Highly aware of how their actions impacts others, drive to self-develop, and strong desire to excel
. Bachelor degree in business, computer science, or related degree
. Demonstrates and models the Jazz values:
. Focus on delivering solutions that helps patients
. Direct and honest in communication and feedback
. Demonstrates consistency between words and actions
. Develops and sustains cooperative productive partnerships
. Demonstrates passion for the job, organization, and company
. Demonstrates strong accountability for results, performance, standards, and continuous improvement
. Open to new approaches and embraces change

Required/Preferred Education and Licenses

. Bachelor's degree

Description of Physical Demands

. Occasional mobility within office environment.
. Routinely sitting for extended periods of time.
. Constantly operating a computer, printer, telephone and other similar office machinery.

Description of Work Environment

. Work indoors in normal office environment with little exposure to excessive noise, dust, fumes, vibrations and temperature changes.
. Frequent computer use at workstation.
. May move from one work location to another occasionally.
. Responsibilities may require a work schedule that may include working outside of "normal" work hours, in order to meet business demands.

Occasional public contact requiring appropriate business apparel.

Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law.

Reference: 968158166

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