This Job Vacancy has Expired!

Registered Customer Experience Manager

Posted on Nov 5, 2020 by Robinhood

Denver, CO 80201
Immediate Start
Annual Salary

Managing a team of 10-15 Licensed CX team members to produce outstanding results and improve their own skills
Coaching and mentoring your team, overseeing their professional development and helping them achieve top metrics and high quality standards
Fostering a culture of professionalism, customer advocacy, personal development, and regulatory compliance on your team and beyond
Serving as a subject matter expert for our most escalated teams, covering the most complex subject areas of our operations Options trading, Margin, Equities trading, and Day Trade regulations
Interacting frequently with our Middle-Office, Back-Office, Risk, and Compliance teams to discuss complex topics that your team will be assisting customers with
Working with your team to recognize patterns of customer inquiries so that the underlying issue can be documented and eliminated by our engineering teams
Handling customer escalations from your team
Some things we consider critical for this role
Bachelor's Degree from an accredited institution
8+ years experience in customer-facing operations, either at a respected mid-stage startup or a retail broker-dealer
4+ years experience managing customer-facing teams
Strong management toolkit with a reputation for leaving thriving employees in your wake
Uncompromising integrity and strong dedication to professionalism
Ability to think critically and apply logical problem-solving skills to isolate and resolve issues
Strong written and verbal communication skills
Attention to detail and strong analytical skills
Interest in and familiarity with financial services and the stock market
FINRA Series 7, 63, and 24 Licenses

Reference: 995139655

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