Subject Matter Expert Team Lead
Posted on Nov 5, 2020 by By Light Professional IT Services
By Light is seeking an Unified Communications Subject Matter Expert Team Lead to join our team in a proposal to support USCIS with infrastructure modernization. The primary goal of this acquisition is to establish a solid service delivery capability for the USCIS infrastructure support. The scope of work will include operations & maintenance support for systems and platforms to include hosting services, systems administration, strorage services, backup services, database administration, and tier II and tier III support for application infrastructure/hosting and systems administration. Unified Communications services include multimedia enterprise operations support, telephony, and tier II/tier III support support. Additional support includes project management of infrastructure projects. Current methodologies that USCIS currently employes are ITIL, Agile systems, DevSecOps, and PMI PMBok.
UC SMEs are experts in the daily operational needs of the UC systems deployed or utilized by the USCIS enterprise customers. This includes operating, maintenance and integration of all Unified Communication responsible technologies implemented by USCIS. UC systems from the vendors Microsoft, ConnectedSign, Polycom and Cisco are the backbone of our delivered services, while vBrick and Avaya are Service Offerings which render USCIS UC services.
Act as expert when it comes to the operations, maintenance, and daily analysis of performance of all the USCIS Core Unified Communications hardware and software systems required for UC operations.
Key individual when responding to and initiating restoral actions on all the UC service support systems.
Be responsive and work on all critical/high-profile UC referred issues and tickets.
Provide key interoperability and functional testing with engineering teams and assist with their expertise in furtherance of unified communications support goals with vendors and other subject matter experts.
Provide guidance for the field technicians for all daily incident handling and restorative issues.
Document all UC systems, have input into the deliverables required of the team, and provide both physical and logical drawings of all UC supporting/responsible systems.
Equivalent skills of Cisco CCNP Collaboration or higher certification.
Experience in VoIP
Minimum five (5) years of experience in a Unified Communications environment.
Experience with Microsoft, ConnectedSign, Polycom, Cisco, vBrick, and Avaya.
Knowledge of how to operate, configure, manage, and provide troubleshooting/restoration services for the following key functional systems: Cisco Call Manager, Cisco Expressways, Cisco WebEx, Polycom RMX Bridge, Polycom DMA, Polycom Resource Manager, Cisco Telepresence Management Suite, Cisco Meeting Server, Cisco Unified Communications Manager, Avaya video phones, Avaya Communicator, vBrick Media-Streaming systems, and Microsoft Skype.
Knowledge of how to validate delivery performance through the analysis of packets, protocols and QoS functionality for all services using service optimization and NetFlow analysis.
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By Light provides a broad range of hardware, software, engineering, and IT integration services. Headquartered in Tysons, VA, we support defense, civilian, commercial, and health IT customers worldwide. We offer an excellent benefits package that includes: medical, dental, vision, life and disability insurance, paid time off, paid holidays, and 401(k) match.
An Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities