Supplier Manager (Sm)
Posted on Nov 5, 2020 by SAIC
Join Company's team in assisting the Federal Health agencies, such as Veteran AffInstitutes (VA), Defense Health Agency (DHA), and Federal Drug Administration (FDA), implement an integrated systems program. Company is supporting health systems and facilities to deliver a single Organizationernized technology platform. The team will transition existing systems, and implement proposed applications while maintaining the IT services supporting a large number of health services personnel. This is a contingent position located in the National Capital Region of Washington DC.
The Supplier Manager (SM) leads the Integrated Service Provider Management function and has primary relationships with the various Integrated Service Providers. The SM manages the integrated delivery of the Service Providers in the best interests of the Government, establish OLAs with Service Providers, and reports on service levels and key measures from the Service Providers. The SM addresses Service Providers where the Customers report they are experiencing performance problems.
Typical responsibilities include
Integrate processes to support the Integrated Environment with Service Providers, Customers, and other vendors, where the processes interact.
Coordinate activities across all functions and organizations, including the Integrated Service Providers, Customers, and other authorized vendors, that provide services and Integrated Services to Customers.
Communicate and coordinate the associated policies, processes, sub-processes, and procedures of the Integrated Environment, the Integrated Service Providers, and designated other vendors.
Facilitate and coordinate information exchange between and among the Service Providers, Customers, and other vendors to improve the execution of the Integrated Environment responsibilities.
Provide metrics, analysis, and consolidated reports to the Government.
CONUS/OCONUS travel up to 10% of the time may be required.
Previous experience in VA, DHA, and/or FDA strongly preferred
Experience creating and managing Operating Level Agreements (OLAs) in a multi-provider integrated platform for delivery of IT services.
Familiarity with MSI and SIAM operations
Familiarity with IT Service Management toolsets such as ServiceNow and Remedy
Proven experience coordinating and facilitating communications between the integrator and service providers in a SIAM Organizationel
Ability to communicate across communities with exceptional written and oral communications skills, including executive-level presentations
Leadership experience with diverse, multi-domain, distributed teams and multiple simultaneous projects
Experience in executing the Information Technology Service Management (ITSM) framework including best practices such as Information Technology Infrastructure Library (ITIL)
Must have Public Trust clearance.
Must be a US Citizen.
Bachelors and seven (7) years or more experience; Masters and five (5) years or more experience
ITIL V3 certification required
ITIL 4 Foundations or ability to obtain in first month
ITIL 4 Advanced certification preferred